Process Improvement Consultant Senior
Company: PNC Financial Services Group
Posted on: June 24, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. This position is part of the Retail Lending Core
Servicing division focusing on Consumer, Mortgage, Auto and
Personal Unsecured lending. As a Process Improvement Consultant
Senior for the Serving Change/Strategic initiative execution team,
you will be responsible for ensuring strategic initiatives are on
track and completed in a timely manner, as well as, working with
several different departments (Finance, Technology, Product
Management) throughout the process. In addition, handling business
case creation and value stream analysis of all assigned
initiatives. You are not only expected to maintain the project
value but you will be expected to present updates and
accomplishments to senior level leadership on a weekly basis. This
is a remote position and can sit anywhere within the PNC footprint,
except for Colorado, Hawaii or Alaska. There is limited expectation
for regular in person, in office activities.
Consults with the Line of Business to evaluate and execute on an
organization's complex operations or technology processes through
the development of end-to-end solutions that optimize process
efficiency, reduce processing time, and mitigate risks.
Conducts complex business diagnostics to identify, quantify and
prioritize value creation project. Cultivates and presents business
case, implementation deliverables, cost-estimates, and cost-benefit
analysis to influence senior leadership on process improvement
opportunities that will assist in accomplishing business objectives
in a more efficient manner.
Uses comprehensive view of organizational processes to facilitates
the redesign of complex, cross-functional projects. Understands and
develops an end-to-end solution that encompasses all aspects that a
process may touch including facets of operations and business
Leads efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate
solutions that meet business requirements. Executes on findings by
preparing and presenting optimization efforts to governance
committees for approval. Assess risks associated with current and
proposed processes against business objectives and ensures
alignments with the bank's and unit's risk appetite and risk
Consults business partners to ensure that introduction of new
process is smooth and effective, and sustains or improves quality
of output. Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure
continuous improvement after initial implementation.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Analytical Thinking - Knowledge of techniques and tools that
promote effective analysis and the ability to determine the root
cause of organizational problems and create alternative solutions
that resolve the problems in the best interest of the business.
Consulting - Knowledge of techniques, roles, and responsibilities
in providing technical or business guidance to clients, both
internal and external; ability to apply this knowledge
appropriately to diverse situations.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Flexibility and Adaptability - Knowledge of successful approaches,
tools, and techniques for dealing with changes and adapting to a
changing environment; ability to adapt as needed.
Influencing - Knowledge of effective influencing tactics and
strategies; ability to impact decisions within and outside own
Organizational Change Mgt - Ability to manage the successful and
smooth transition from current to desired culture, practices,
structure, and overall organizational environment.
Organizational Savvy and Politics - Knowledge of organizational
politics and political tactics; ability to effectively navigate
formal and informal communication and decision-making channels.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Project Management - Ability to plan, organize, monitor, and
control projects, ensuring efficient utilization of technical and
administrative resources, to achieve project objectives.
Roles at this level typically require a university / college
degree, with 5+ years of industry-relevant experience. Specific
certifications are often required. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
Base Salary: Commensurate with skills and experience.
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Dayton , Process Improvement Consultant Senior, Accounting, Auditing , Miamisburg, Ohio
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