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Patient Financial Navigator

Company: Reid Health
Location: Richmond
Posted on: November 26, 2022

Job Description:

Find your WHY at Reid Health:

The Patient Financial Navigator is responsible for assisting patients and/or families to access financial resources. The Navigator assists those patients who may qualify for assistance through state, county, and federal programs. The Navigator is also available to patients and families to answer questions regarding their insurance, give estimates of co-pay amounts, and to aid patients in obtaining prior authorizations for services. - -Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. - We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. -To lead our communities to well-being, one person at a time. It is not just what we do - it is who we are. -

Overview of Responsibilities:

Assist appropriate patients and families to explore options for financial assistance for medical services with referral to Social Services when appropriateComplete appropriate financial assistance forms to aid patients with medication costsFollow up with appropriate patients and families for financial assistance needsAttends New Patient Conference meeting in conjunction with the patient's Care Team Maintain professional relationships and convey relevant information to other members of the healthcare team within facility and any applicable referral agenciesObtain necessary insurance information from patients. Answer questions or directs patients to appropriate staff members for questions regarding insurance, billing, payment, and/or collection arrangements.Meet with patients to discuss estimated costs of therapies.Work closely with patients and Patient Financial Services (PFS) to resolve account balance issues and establish payment plansIdentifies unique situations to provide patients additional assistance as needed, such as out of network insurance, uncovered services, discounts, financial assistance, etc. Provide patient with opportunities to participate in pricing programs for out of pocket expenses to ensure payment of services.Obtains prior insurance authorization as neededPerform other duties and responsibilities as assigned


Education Required: High school education or equivalent, public health setting with one of a combination of the following: - patient finance, insurance benefits, financial assistance programs, public health, social servies, or other community based background, medical terminologyEducation Preferred: Associates degree in Business Management or related field preferred Experience Required: Minimum two years' experience in health related fieldExperience Preferred: -Awareness of philosophy of care as it relates to Patient Financial ServicesOther: -ACCC (Association of Community Cancer Centers) Financial Advocacy Boot Camp; within 1 year of employment

Schedule Details:

Day shift. 40 hours weekly. 8:00a-4:30p.

What We Offer:

- - - - -Unexpected Perks -- Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected:

Not quite what you are looking for? Submit your information here -for general consideration. One of our employment specialists will be in touch with next steps.

Other Information:

EEO Statement: Reid Health is an Equal Opportunity Employer -No Search Firms: Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. - -Application FAQs

Keywords: Reid Health, Dayton , Patient Financial Navigator, Accounting, Auditing , Richmond, Ohio

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