Loan Servicing Manager – Equipment Finance
Company: JPMorganChase
Location: Columbus
Posted on: April 2, 2026
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Job Description:
Description Join the firm that FORTUNE has named one of the top
five “World’s Most Admired Companies” and LinkedIn ranked 1 out of
50 of the best companies in the U.S. for best places to work and
grow your career. As a Loan Servicing Manager III within
JPMorganChase, you will manage a team of loan servicing specialists
to ensure smooth loan portfolio operations. Your responsibilities
include interpreting loan documents, interacting with stakeholders,
and overseeing deadlines. You will use your deep understanding of
loan servicing and lending services to make impactful decisions
affecting operations and financial management. Advanced conflict
management skills will be crucial for resolving issues, while
strategic planning abilities will guide the direction of loan
servicing operations. Your role is pivotal in fostering continuous
improvement, driving performance, and nurturing future leaders
within the team. You support a portfolio that delivers equipment
finance solutions to commercial, private, government, healthcare,
higher education, and not-for-profit organizations nationwide,
serving more than 900 clients with over 2,000 contracts. You guide
a team of eleven (remove as this will grow) across customer service
activities, system-of-record maintenance, relationship management,
and operational controls, with collaboration across locations
including Columbus, Chicago, Tempe and Manila. You partner closely
with product and operations leadership and senior management to
implement best practices that improve efficiency, quality, and risk
control. Job responsibilities Lead and develop a loan servicing
team to deliver high-quality portfolio servicing and strong
operational controls. Oversee accurate interpretation of loan
documents and on-time execution across servicing workflows and
deadlines. Drive a culture of continuous improvement and
performance, mentor and nurture future leaders through coaching and
feedback. Resolve complex issues using advanced conflict management
while partnering with internal and external stakeholders. Identify,
develop, revise, and implement processes, controls, policies, and
procedures to enhance efficiency, quality, and risk control.
Champion adoption of new tools and applications; oversee
implementation to ensure system-of-record effectiveness and
high-quality portfolio data. Collaborate with product leadership,
operations leadership, senior management, and cross-functional
partners to deliver business objectives. Participate in long-term
strategic planning and annual budgeting; determine team structure
and resource allocation to support growth. Support training,
coaching, and continuous improvement to build a high-performing
team. Ensure timely execution of daily controls and adherence to
key performance indicators; maintain regulatory compliance and
audit readiness. Maintain excellence in customer service,
relationship management, and accurate system-of-record maintenance
for the portfolio. Required qualifications, capabilities, and
skills Bachelor's degree or equivalent practical experience in
banking or financial services. Minimum seven years of management
experience in loan servicing operations or customer service within
financial services. Proven experience leading diverse teams to
drive performance and continuous improvement in a financial
services environment. Advanced proficiency in conflict management
with a record of resolving complex issues with stakeholders.
Expertise in strategic planning, making impactful decisions aligned
to long-term organizational goals. Experience designing and
implementing work processes with measurable efficiency, quality,
and risk outcomes. Strong analytical and problem?solving skills;
ability to multi?task in a high?paced, detail?oriented environment.
Excellent verbal and written communication and customer
de?escalation skills. Proficiency with Microsoft software tools.
Demonstrated ability to mentor and develop future leaders through
coaching and feedback. Deep understanding of loan servicing and
lending services, including interpreting loan documents and
managing deadlines. Preferred qualifications, capabilities, and
skills Strong organizational skills for high?volume, fast?paced,
deadline?oriented operations with service?level adherence.
Outstanding leadership qualities to deliver feedback, mentor, and
coach others to high performance. Ability to develop quantitative
reports to analyze performance and inform data?driven decisions.
Experience managing multiple teams and managers across diverse
groups. Working knowledge of lending and leasing products, systems,
and operations. Project management and business analysis
experience. Ability to build strong business relationships and
collaborate across internal partners.
Keywords: JPMorganChase, Dayton , Loan Servicing Manager – Equipment Finance, Accounting, Auditing , Columbus, Ohio
