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Senior Full Stack Developer (Java/Angular) - Dayton

Company: G.1440
Location: Dayton
Posted on: October 14, 2019

Job Description:

Share PrintJob Description100% Remote opporutnity available! The person in this role will need to be able to support clients in the Pacific Time Zone in the hours of--8 AM to 5 PM PST. We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization. The Software Support Specialist is similar to a Help Desk Analyst role. This person will be responsible for providing Clients with first level problem determination, analysis and resolution. Responsibilities: Provides first level problem determination/resolution for our software products Documents all incoming calls in Call management tool provided Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues Advises the Team Leader, Customer Care of sensitive Client situations Attends and participates in Team meetings Attends software product training, as required Makes recommendations to address problems, improve service and provide improved support Develops frequently asked questions (FAQ) documentation Work shifts may vary to accommodate maximum help desk coverage Requirements: An aptitude for caring for Customers Proficient in MS Windows applications Communication with clients at all levels from senior executives to accounting clerks and third party implementers Have the analytical ability to resolve customer issues Comfortable managing conflicting demands Excellent interpersonal skills (verbal and written) Positive team attitude Ability to adapt to a fast pace environment Willing to travel Superior analytical skills Works well under pressure Desired University degree CGA or CMA certification preferred Courses in Residential Construction, Commercial Construction or Property Management and Real Estate Management are a plus Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices SQL, Asp.net experience are a plus Permanent position with a comprehensive benefits package.

Keywords: G.1440, Dayton , Senior Full Stack Developer (Java/Angular) - Dayton, Accounting, Auditing , Dayton, Ohio

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