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Program Support Assistant (Office Automation)

Company: Veterans Health Administration
Location: Dayton
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/07/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Inputting and processing electronic posting of time and leave into VATAS, Ability to plan, organize, and coordinate work effectively, to make decisions and process priorities, Exercising good judgment, discretion, tact, and diplomacy when dealing with employees, the public, and visitors to the VISN 10 Telecare office and all others as applicable, Utilizing office equipment such as printer, copy machine, scanner, shredder and/or other office equipment, Ability in utilizing complex computer software programs such as Microsoft Office, PowerPoint, Excel, VISTA, SharePoint, etc., Displaying high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position:
Attention to DetailComputer SkillsCustomer ServiceManages and Organizes InformationTeamworkTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work primarily occurs in an office setting, at a workstation. However, there is some walking, standing, reaching, stooping, crawling, crouching, carrying of light items, 25 pounds or less, and negotiating cramped working areas. The mental demands and stress of work can be considered. Incumbent must frequently deal with other medical center personnel or patients who may be uncooperative or hostile due to circumstantial pressures. Incumbent is required to display tact, calm, and patience as well as work in an analytical, professional and helpful manner regardless of circumstances. Trips to community based outpatient clinics or other facilities may be necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Keywords: Veterans Health Administration, Dayton , Program Support Assistant (Office Automation), Administration, Clerical , Dayton, Ohio

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