Service Coordinator
Company: Shine of Carmel
Location: Carmel
Posted on: February 24, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) Bonus based on
performance Health insurance Paid time off Training & development
Service Coordinator Location: Cincinnati, Indianapolis, Raleigh
Company: Shine About Shine Shine is a fast-growing home and
commercial services company specializing in window cleaning,
pressure washing, gutter cleaning, and specialty lighting services.
We operate in multiple markets and are building a high-performance,
process-driven organization focused on quality, efficiency, and
customer experience. Were looking for a Service Coordinator to play
a critical role in keeping jobs running smoothly from booking to
completion. Role Overview The Service Coordinator is responsible
for coordinating daily service operations by ensuring jobs are
properly scheduled, crews are prepared, job details are accurate,
and customers receive clear communication. This role is ideal for
someone who is organized, detail-oriented, calm under pressure, and
enjoys keeping many moving parts aligned. Key Responsibilities
Coordinate daily and weekly job schedules across crews and service
types Ensure all jobs have complete and accurate scope details
before dispatch Communicate with customers regarding scheduling,
arrival windows, and updates Confirm crews have the correct job
notes, access info, and service expectations Adjust schedules due
to weather, delays, or last-minute changes Monitor job progress and
flag issues to Operations leadership Assist with job setup, notes,
and documentation in company systems Support Operations and Sales
teams with accurate handoffs What Success Looks Like Crews arrive
prepared with no missing job details Fewer day-of issues caused by
miscommunication Customers feel informed and confident before
service Schedules stay efficient, realistic, and balanced
Operations leaders spend less time fixing avoidable problems
Qualifications Strong organizational and multitasking skills Clear,
professional communication (phone, text, email) Comfortable working
with software and learning new systems Ability to stay composed and
solution-focused in a fast-paced environment Detail-oriented with a
high sense of ownership Prior experience in scheduling, dispatch,
operations, or service coordination is a plus Compensation &
Benefits Pay: $20$25/hour (based on experience) Performance-based
raises and growth opportunities Full-time, stable year-round role
Opportunity to grow into senior operations or leadership roles as
the company scales Why This Role Matters This position is a core
operational seat at Shine. The Service Coordinator directly impacts
efficiency, customer satisfaction, and crew performance. As the
company grows, this role grows with it.
Keywords: Shine of Carmel, Dayton , Service Coordinator, Customer Service & Call Center , Carmel, Ohio
