Sr. Content Designer
Company: JPMorganChase
Location: Columbus
Posted on: April 2, 2026
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Job Description:
Description Join our team and make a significant impact through
innovative content design and drive customer confidence and
satisfaction. As a Content Design Senior Associate on the One Chase
Experience Platform Team , you will play an important role in
shaping experiences through content and building confidence across
our products and services. Using your expertise in content design
principles, you will plan, create, and structure product content
within a user experience design framework. While collaborating with
cross-functional teams to ensure narrative consistency, your
influence will extend to product design, architecture, and
functionality. You will play a key role in establishing clear,
action-oriented, and consistent language used across banking-facing
tools. With a focus on helping frontline employees work
productively, your words will shape customer relationship
management best practices across the One Chase team. Job
responsibilities Develop and implement content strategies for
products and features, ensuring align with user experience
principles and business objectives Collaborate with
cross-functional teams to create engaging, user-friendly content
that is cohesive and intuitive for a diverse audience Create
content taxonomies to refine content organization and structure,
incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content
that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven
recommendations for optimization and enhancement of user
experiences Lead adherence to content governance and the approval
process Present work, connecting content decisions to desired
business impact Required qualifications, capabilities, and skills 3
years of experience in content design, or equivalent expertise in
editing, and writing - with a focus on digital products and
platforms Experience in creating content architectures,
storytelling, and clear and concise writing Demonstrated experience
in applying accessibility guidelines and inclusive design to create
user-friendly content Experience with iterative design techniques,
incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and
understanding their impact on user experience Adaptive learner in
new financial services products and offerings Self-directed in
planning, structuring your effort and executing at expected level
of quality; you don't need someone guiding you through the work
Advanced skills in UX writing and information architecture;
Intermediate ability in adjacent skills such as user research,
interaction design and visual design Thorough knowledge of the
English language, grammar, spelling, punctuation and usage
Experience working with brand and copy standards, including style,
voice and tone Comfortable and confident when presenting work to
cross-functional directors Preferred qualifications, capabilities,
and skills Have familiarity with the organizational navigation
required for content compliance, including legal and accessibility
reviews Understand how design connects with broader business
issues
Keywords: JPMorganChase, Dayton , Sr. Content Designer, Design, Graphic Design & CAD , Columbus, Ohio
