Global Operations Engineer
Company: HBR Consulting
Posted on: January 16, 2022
The Global Operations Engineer is responsible for ensuring expert
level, customer facing, operational support for HBR Managed
Services clients and internal support systems.
Responsibilities Production systems- monitoring, support, triage,
troubleshooting and restoration of infrastructure components,
systems, and applications included (but not limited to):
Network: Routers/ Switches/ Firewalls/ Load balancers/ Circuits
System: Virtual/ Physical servers/Storage
Applications: Exchange/ O365/ DM/ Websites/ Intranet/ Etc.
Carrier and vendor management escalation, interface, and
Process creation and improvement - Contributes to the continuous
refinement and improvement of processes that are critical to
detecting system issues, providing support, and ensuring high
levels of uptime.
Ticket and queue processing of workloads utilizing service now.
Reporting of key metrics around health/uptime. Engaging Analytics
team as needed.
On call responsibilities
Additional duties as assigned.
Bachelor's degree in computer science, engineering or related field
or equivalent work experience.
3-5 years of experience in customer facing IT systems and
Understanding of operating systems (emphasis on Microsoft),
applications, all characteristics/features of hardware being used,
and system performance principles.
Ability to debug system problems and develop online procedures for
execution of commonly used processes.
Thorough understanding of all system components and associated
software products. Familiarity with equipment hardware from HP,
Dell, Nutanix, Arista, EMC, Netapp, Juniper, Citrix, APC,
Solarwinds, Tanium, IBM, Cisco, and related; Ability to learn
additional technologies as needed.
Technical flexibility and versatility to effectively configure,
install, upgrade, and troubleshoot various systems
Strong customer facing and team communications skills
Ability to work well in a diverse geographically dispersed team
Ability to perform repetitive tasks that require standing,
stooping, bending, working overhead, under the floor, and lifting
up to 50 pounds.
Must be self-motivated, and dependable. This is a mission critical
position required to be on site during flexible hours
HBR Consulting LLC is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, ethnicity, color, religion, sex, sexual orientation,
gender identity, marital status, civil union status, national
origin, ancestry, age, parental status, disabled status, veteran
status, or any other legally protected classification, in
accordance with applicable law.
Keywords: HBR Consulting, Dayton , Global Operations Engineer, Engineering , Dayton, Ohio
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