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Service Technician

Location: Piqua
Posted on: June 25, 2022

Job Description:

Basic Function: The service technician provides service for our products both at our office and at the location of the product. This includes, but not limited to, resolving general and technical product questions, servicing the product to company standards, and transporting equipment and product.Responsibilities and Duties for Service Technician: Receives communications from the field regarding service and warranty issues. Assists in the resolution of field service issues. Works with other departments as required. Uses and stores the appropriate information and documents pertaining to the issue. Familiar with department processes, engineering standards, sales policies, terms and conditions, IOM manual, and other documents associated with service and warranty.Capable of accessing, reading and understanding drawings.Capable of generating service orders, RMA's, and credit memos. Familiar with the vibration/balancing equipment and other tools used by the service department. Assist in the scheduling of customer visits. Assist in setting up contractors needed for customer visits. Assist in the examination of product, identification of issues, and the corrective action to be taken.Communicate opportunities and contribute to continuous improvement activities. Travels using company vehicles, including the Hartzell Sales demonstration trailer, to and from customer sites, tradeshows, and other destinations as required. Travels as required.Adheres to our 3 company pillars: Customer Driven, People and Culture, and Operational Excellence.Works under the direction of the service coordinator, supervisor, or department manager. Qualifications and Required Skills for Service Technician: High School Diploma, Associated Degree preferred or related field experience highly preferred. Excellent verbal and written communication skills.Must have and maintain and excellent driving record. Strong organization and planning skills. Proficiency in the use of Access, Word, Excel, Outlook, and PowerPoint is preferred.Ability to take lead in projects and attain results with minimal guidance. Outstanding Problem Solving skills are also required.General understanding of industrial ventilation systems a plus.Experience with fan component and assembly knowledge a plus. Familiarity with reading and troubleshooting basic electrical schematics and controls is a plus.Knowledge with Intuitive or similar ERP system a plus. PI183184223

Keywords: HARTZELL FAN, INC.., Dayton , Service Technician, Engineering , Piqua, Ohio

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