Support Engineer II (Cincinnati/Dayton, OH)

Company: Pc Solutions Inc
Location: Dayton
Posted on: March 18, 2023

Job Description:

Grow your IT career with us!

• Do you enjoy technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others?
• Are you looking for a company that values its employees and its culture?This could be a good fit for you - and for us!Quanexus, a Blue Alliance IT company, is a well-established IT service provider serving the Cincinnati/Dayton region. As a member of the Quanexus team, we are looking for a creative problem-solver who wants to make a difference and be part of a driven team. This position is hybrid, potentially working with a client 2-3 days onsite and the rest from home or our office in Dayton. Our team members are motivated by the challenge of an ever-changing professional landscape and wake up each morning excited to learn something new!Important Attributes for a Quanexus Support Engineer II:
  • Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to its resolution
  • Excellent written and verbal communication with team members and partners
  • A willingness and commitment to learn new things and grow new skill sets
  • Ability to fulfill on-call needs (after hours or weekends, as needed)
  • Ability to travel by company car, as needed, to clients within a 50-mile radius of Dayton, OHAnd of course, your technical skills! This should include:
    • Strong understanding of hardware, software, and network troubleshooting
    • Strong understanding of DHCP and DNS configuration and management
    • General understanding of supporting Cisco and FortiGate firewalls
      • Cisco routers and switches
      • Strong understanding in network hardware and troubleshooting
      • Strong understanding for performing:
        • Active Directory and Exchange user and group maintenance tasks
        • Virtual Environment Management of Exchange 2010-2019/O365, SQL server management and understanding of various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services, etc.)As a Quanexus Support Engineer II, we're counting on you to:
          • Accept inbound support emails and calls; gathering basic information about the issue, call back number, hostname, IP, and timeline of problem.
          • Provide basic troubleshooting, administration and maintenance of OS/Workstation, network issues, remote monitoring software.
          • Build and repair hardware (desktops, laptops, servers, and printers).
          • Monitor backups and respond to alerts.
          • Setup network printers, new users, reset passwords, mobile phone support.
          • Document all service order information into the CRM or other applicable applications.
          • Focus on providing exemplary customer service.
          • Take ownership and be accountable for solving service support tickets.
          • Successfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetings.Why would You want to work with Us?Being part of the Quanexus team, a Blue Alliance IT partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds - the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.Benefits of working at Quanexus:
            • Be part of a fun, awesome team
            • 9 paid holidays
            • 401K Retirement with matching contributions
            • Excellent medical, vision and dental insurance
            • Life insurance and disability insurance
            • 3 weeks PTOTop Reasons our Employees Love Being Part of the Blue Alliance IT Family:
              • Entrepreneurial Culture
              • Fast-paced Flow, with a Variety of Projects
              • Collaborative Work Environment
              • Training & Certifications
              • Career Growth OpportunitiesReady for the next step?The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application.

Keywords: Pc Solutions Inc, Dayton , Support Engineer II (Cincinnati/Dayton, OH), Engineering , Dayton, Ohio