Customer Support Engineer
Company: RTX
Location: Troy
Posted on: April 22, 2024
|
|
Job Description:
Date Posted:
2024-01-12
Country:
United States of America
Location:
HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373
USA
Position Role Type:
Onsite
Collins Aerospace is looking for an experienced Customer Support
Engineer . You will support Customer Support Engineering
activities. You will also provide direct support to aircraft OE and
their end customers, supporting instructions for continued
airworthiness, i.e., maintenance manuals, and root cause
investigations of field issues. You will provide service excellence
support to our international customers. The department is
accountable for all wheels & Brakes engineering activities related
to new product development/introduction, production support, and
in-service program support.
This role serves in an Onsite capacity. Employees who are working
in Onsite roles will work primarily onsite.
Primary Responsibilities :
Provide technical support to airlines, MRO facilities and OEMs,
troubleshoot technical issues. Create technical sales and
maintenance presentations.
Perform root cause analysis of field reported issues and
communicate problem resolution activity to the customer.
Respond to technical inquiries directly from the customer, Field
Service Engineers or through the Customer Response Center
(CRC).
Establish and maintain Component Maintenance Manuals (CMMs),
Service Letters, Service Bulletins, etc. Provide input/feedback on
OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
Communicate voice of the customer in design/development
activities.
Support NPI meetings, program reviews; review reliability data for
wheel and brake components and carbon reuse and monitor brake
life.
Troubleshoot methodologies daily.
Travel 10% domestically and internationally
Communicate and present to Senior Level Leadership regarding status
of technical issues.
Perform other duties as required.
Basic Qualifications :
Typically requires a University Degree and minimum 5 years prior
relevant experience or an Advanced Degree in a related field and
minimum 3 years of experience or in absence of a degree, 9 years of
relevant experience.
U.S. Person (U.S. citizen, permanent resident, refugee or asylee)
or eligible to obtain necessary export authorizations required.
3 or more years of general engineering experience
Experience utilizing Microsoft Office- Excel, Word, and PowerPoint
skills.
Preferred Qualifications :
SAP experience.
Customer support experience in a technical/engineering
environment.
Experience in an aerospace manufacturing environment.
Experience creating and delivering formal presentations to all
levels of leadership.
Team Center certification.
Collins Aerospace, an RTX company, is a leader in technologically
advanced and intelligent solutions. For the global aerospace and
defense industry. Collins Aerospace has the capabilities,
comprehensive portfolio, and expertise to solve customers' toughest
challenges and to meet the demands of a rapidly evolving global
market.
Our Advanced Structures team leverages advanced materials and
additive manufacturing to develop complex interior and exterior
solutions. These solutions ensure structural integrity of the
aircraft, help aircraft take off and land, stay trim in the air,
move forward, carry cargo and conduct rescues. We delight our
customers with superior products and best-in-class service. Our
global team is committed to continuous improvement - we work hard
to make our solutions lighter-weight, stronger and more technically
advanced, so that plane travel can be safer, more affordable, and
more sustainable in the years to come. We are looking for the best
and brightest to fly and land with us!
#reempowerprogram
This role is also eligible for the Re-Empower Program. The
Re-Empower Program helps support talented and committed
professionals as they rebuild their capabilities, enhance
leadership skills, and continue their professional journey. Over
the course of the 14-week program, experienced professionals will
gain paid, on-the-job experience, have an opportunity to
participate in sessions with leadership, develop personalized plans
for success and receive coaching to guide their return-to-work
experience. Upon completion of the program, based on performance
and contributions participants will be eligible for a career at
RTX
Diversity drives innovation, inclusion drives success. We believe a
multitude of approaches and ideas enable us to deliver the best
results for our workforce, workplace, and customers. We are
committed to fostering a culture where all employees can share
their passions and ideas so we can tackle the toughest challenges
in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Please consider the following role type definitions as you apply
for this role.
Onsite: Employees who are working in Onsite roles will work
primarily onsite. This includes all production and maintenance
employees, as they are essential to the development of our
products.
Hybrid: Employees who are working in Hybrid roles will work
regularly both onsite and offsite. Ratio of time working onsite
will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work
primarily offsite (from home). An employee may be expected to
travel to the site location as needed.
Regardless of your role type, collaboration and innovation are
critical to our business and all employees will have access to
digital tools so they can work with colleagues around the world -
and access to Collins sites when their work requires in-person
meetings.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and
separate employer retirement contribution, including a Lifetime
Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto
insurance, additional life and accident insurance, critical illness
insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling
sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child, and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins, the paths we pave together lead to limitless
possibility. And the bonds we form - with our customers and with
each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace,
every day
Collins Aerospace Landing Systems Video
https://www.youtube.com/watch?v=7qcXPa0ZCeE
The salary range for this role is 77,000 USD - 163,000 USD. The
salary range provided is a good faith estimate representative of
all experience levels. RTX considers several factors when extending
an offer, including but not limited to, the role, function and
associated responsibilities, a candidate's work experience,
location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not
limited to, medical, dental, vision, life insurance, short-term
disability, long-term disability, 401(k) match, flexible spending
accounts, flexible work schedules, employee assistance program,
Employee Scholar Program, parental leave, paid time off, and
holidays. Specific benefits are dependent upon the specific
business unit as well as whether or not the position is covered by
a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or
long-term incentive compensation programs depending on the level of
the position and whether or not it is covered by a
collective-bargaining agreement. Payments under these annual
programs are not guaranteed and are dependent upon a variety of
factors including, but not limited to, individual performance,
business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides
in a U.S. territory, the appropriate pay structure and benefits
will apply.
RTX anticipates the application window closing approximately 40
days from the date the notice was posted. However, factors such as
candidate flow and business necessity may require RTX to shorten or
extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status, age
or any other federally protected class.
Privacy Policy and Terms:
Click on this link
(http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read
the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
veteran status, age or any other federally protected class.
Keywords: RTX, Dayton , Customer Support Engineer, Engineering , Troy, Ohio
Click
here to apply!
|