Branch Manager I
Company: Civista Bank
Location: Miamisburg
Posted on: August 7, 2022
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Job Description:
Civista Bank
Description:
Position Purpose:
A Branch Manager (BM) operates as a business leader and is
responsible for coaching and building your team. In this role, you
will inspire, model and motivate service through staff coaching and
training to achieve an exceptional customer experience. The BM
fosters a motivated, diverse team environment; by setting employees
up for success, promoting objectives for the branch and for each
employee. The BM also maintains and develops relationships with new
and existing customers and creates great partnerships within
Civista and the community in which we serve. The BM demonstrates
Civista Bank's mission to improve the financial lives of our
employees and shareholders, to make a difference in the communities
that we serve.
Key Accountabilities, Responsibilities and Expectations:
Create and execute on an annual strategic plan through analysis and
critical thinking, while adjusting to market conditions and trends
to achieve monthly sales and operational goals.
Daily leadership in team and personal/professional development
through scheduled coaching, training, and performance evaluations
to achieve an exceptional customer experience and exceed branch
goals and team engagement; will also recommend appropriate
personnel actions (if no Assistant Branch Manager at the assigned
location).
Conduct interviewing and hiring of branch team in conjunction with
the Assistant Branch Manager and the Regional Manager.
Daily leadership in developing new and maintaining existing
consumer and business relationships. Collaboration with partners to
expand branch and market share while growing the Civista brand.
Building the Civista brand by utilizing financial expertise;
networking; developing & maintaining COIs; participating in
community events, and leading in community involvement daily weekly
and monthly.
Managing operational tasks and oversight of branch facility daily,
weekly, and monthly.
Open personal, business, and loan accounts as well as cross-selling
additional products and services.
Maintain a high level of communication and follow-up with internal
and external customers.
Nurture relationship with internal business partners by making
customer referrals to appropriate department for specific
information and services.
Understand and encourage the use of technology in every day banking
interactions, including teaching customers how to use technology,
mobile banking, P2P, online banking etc.
Requirements:
Qualifications, Knowledge and Skills:
Demonstrate the ability to lead, coach, motivate and develop
staff.
4 years' experience in retail or in branch banking environment.
Drive an exceptional customer experience.
Supervise and coach the team to achieve sales excellence, ensure
the delivery of World Class customer service.
Maintain strong partnerships with community & civic
organizations.
Associate's or Bachelor's Degree preferred
High School diploma or equivalent required.
Physical Requirements:
Work involves eye strain due to the constant use of computer
screens, reading of reports and so forth.
Work involves being able to concentrate on the matter at hand,
under sometimes distracting work conditions.
Work involves lifting and moving files of up to 50 lbs.
Work involves ability to read, hear, write, and communicate
professionally both in person and via telephone.
Work involves some travel to attend meetings, training, and so
forth.
Pay Transparency Nondiscrimination Provision:
https://www.dol.gov/agencies/ofccp/posters
Equal Opportunity Employer EEOC M/F/D/V
This Position Description is not a complete statement of all duties
and responsibilities comprising this position.
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities to this position at
any time.
PI185890836
Keywords: Civista Bank, Dayton , Branch Manager I, Executive , Miamisburg, Ohio
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