Assistant General Manager-Springfield West-0207
Company: Frisch's Restaurant
Location: Enon
Posted on: November 25, 2022
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Job Description:
The Assistant General Manager (AGM) supports the GM and shares
responsibility for the success of the restaurant and it s
alignment
with Frisch s vision to be the Best Place to Work, Eat and Own .
The AGM is responsible for the training and development of
employees to help achieve company goals. The Assistant General
Manager is accountable for cost control, order inventory and
will
assist the GM with preparing the forecast, model schedules and
budgeting. The AGM collectively with the GM must convey Frisch
s
culture to their staff and show sincere pride in the Frisch s
brand. Through continued growth, the AGM should have the potential
to fill an open GM position.
Key Accountabilities: List main responsibilities in order of
importance. Should total 100%
#1 OPERATION
Working with the GM, the AGM is responsible for the unit, while
gaining the knowledge and experience to be able to assume GM
responsibilities in the absence of the GM, or move to another unit
when an opening becomes available.
Responsible for fostering an environment designed to provide an
outstanding internal (employee) and external customer
experience.
This includes focusing on building relationships with our customers
and team members.
Accountable for monitoring full restaurant operations at all times,
and must be able to initiate immediate corrective action when
necessary and effectively correcting any issues with team members
and equipment to confirm all are performing to set standards.
Ensure product is always on hand, through systematic ordering,
bringing any serious concerns to the attention of the GM.
Responsible for ensuring cash controls are maintained by adhering
to cash handling and reconciliation procedures in accordance with
restaurant policies and procedures.
Expected to successfully promote and publicize the brand within
guidelines established by the Marketing Dept. to grow sales and
customer counts.
Assist the GM with preparing the forecast, schedules and budgeting.
Monitor sales against weekly and period expectations and goals;
provide thoughts and recommendations for additional ways to grow
sales. Provide recommendations for controlling costs and minimizing
waste 40%
#2 STAFFING
Responsible for assisting the GM with staffing the unit with the
best team to operate the restaurant efficiently and provide an
optimal customer service experience. The AGM will mentor and work
with the RMs to enhance recruiting efforts and interviewing skills
to provide sound hiring recommendations to the GM.
In the absence of the GM, must be able to review and monitor
initial weekly schedules, put together by the RM s for their
respective shifts, to maintain appropriate staffing for optimal
customer service 20%
#3 TRAINING/COACHING & MENTORING
Must lead the restaurant with integrity and facilitate focus on the
Company s vision and goals, while promoting growth and development
through the identification and development of team members and
mentoring Restaurant Managers to further grow their management
skills.
Mentor and coach the RMs to train all employees to focus on
exceeding customer expectations through execution of friendliness,
courtesy, product quality, cleanliness and service standards.
Expected to be knowledgeable of restaurant policies regarding
personnel, and administer prompt, fair, and consistent corrective
action for all violations of company policies, rules and procedures
under the guidance and direction of the GM. This includes making
recommendations for termination to the GM 20%
#4 HEALTH & SAFETY
In conjunction with the GM and other managers, reinforce and follow
up on policies and procedures to ensure a safe, efficient and
professional environment for customers and employees.
Take the lead to train and monitor employees in all food safety
procedures, while ensuring all food safety procedures are executed
in accordance with Company policy and health/sanitation
regulations. Initiate corrective action as appropriate and
required.
Ensure building, grounds and all work areas are clean, well
maintained and inviting to our customers at all times.
Maintain safe working conditions by following all safety, security
and maintenance policies and procedures. Report any equipment that
is in need of repair or any safety concerns in a timely manner. In
the absence of the GM, will follow up and escalate issues as needed
20%
Decision Making Authority:
Decision Type 1- Hiring, firing, promoting, demoting and
transferring of non-management staff
Decision Type 2- Merit Increases or pay adjustments of
non-management staff
Decision Type 3- Corrective action to the RM s as needed for any
deviation from food safety and safety procedures
Knowledge, Qualifications, Skills, Experience:
Knowledge: Specialized knowledge of the processes, procedures,
methods, practices, or principles
Qualifications: Level and type of formal education or
certifications
Skills: Specific physical and/or mental proficiencies
Experience: Type and amount of related work experience
*Ensure the knowledge, qualifications, skills, and experiences
listed are required for the position, not an individual
List Knowledge, Qualifications, Skills, Experience (# of years),
Education Needed Essential Desirable
Associates degree and 6 months of operations management experience
in the restaurant
industry; or equivalent combination of education and experience
One year of Frisch s experience preferred
ServSafe Certified
Must be able to speak English. Good communication skills and the
ability to work well with others
Ability to train, motivate, evaluate (written & verbal), coach,
delegate and supervise
Ability to read, write and follow recipes accurately, as well as
having strong math and organizational skills
Must possess a valid driver s license and have access to reliable
transportation
Ability to prioritize, handle stress and deal with irate customers
in a calm professional manner
Physical Demands & Work Environment
Keywords: Frisch's Restaurant, Dayton , Assistant General Manager-Springfield West-0207, Executive , Enon, Ohio
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