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Program Director - Transition Advising (Internal Only)

Location: Dayton
Posted on: May 28, 2023

Job Description:

This position exists to support over 6,000 computers used by faculty, staff and students at the Sinclair Community College (SCC) Dayton campus and over 1000 computers at all off-campus locations when the schedule permits. This includes installation, maintenance and support of all hardware, software, and infrastructure necessary for faculty, staff and students to complete their work.Why work for Sinclair College?The following are some of the benefits that professional staff with Sinclair College receive:Tuition waiver for employee and dependents for all Sinclair courses and programsSupport for continued training and education, including tuition reimbursement for other universities and colleges.OPERS pension participation, with 14% employer contribution3+ weeks of personal and vacation leave, 3+ weeks of sick leave annually14 days of annually observed company holidaysExpansive and competitive insurance programs, including an HSA with annual employer contribution availableHigh quality programs for work-life balancePrincipal AccountabilitiesConfigures, maintains, and troubleshoots notebooks and PC's to function on and off our SCC-NT network.Participate in maintaining the spare parts inventory through notifying immediate supervisor of parts needed and the purchase of specialized parts for individual customersHardware - Installs, configures, networks, troubleshoots, and maintains the following:Admin and Lab hardware configurationsPeripheral devicesNAS DevicesMultimedia EquipmentNetwork printers and driversTroubleshoot various hardware problems and conflictsReturn equipment to vendors to obtain service or replacementNetwork - install, configure, and maintains the following:Network cabling, keystones and RJ-45 connectorsSwitches/RouterWireless LAN and Cellular HotspotsSoftware - install, configure, network, troubleshoot, and maintains the following:Windows ImageWindows Deployment ServicesOperating Systems - Windows and AppleDepartmental and lab specific softwareUpdate existing software and images as new versions, bug fixes, updates and service packs become availableThis position takes care of all off campus emergency ticketsRequirementsA minimum of an Associate's degree with a Computer Science or Software Development focus, or related field required, ORA minimum of a high school diploma or equivalent and three years' experience supporting a large, multi-user environment requiredMust have and in-depth knowledge and understanding or various operating systems, software and computer hardwareMust have a valid driver's license and meet Sinclair insurance requirementsMust have a good understanding of electronics, basic networking and analytical troubleshootingThe incumbent is responsible for resolving problems independently and completing tasks assigned to themBatch, PowerShell and VB Script knowledge preferredFull time technicians are responsible for the training and work activities of student and part-time techniciansIn the temporary absence of the Technical Services Coordinator, the incumbent may be required to fill inPDN-992339be-3760-4d96-b688-8bd34dc24ece

Keywords: SINCLAIR COMMUNITY COLLEGE, Dayton , Program Director - Transition Advising (Internal Only), Executive , Dayton, Ohio

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