Technical Support Advisory Frontline Director

Company: VirtualVocations
Location: Dayton
Posted on: September 18, 2023

Job Description:

A company is looking for a Director of Technical Support & Advisory Frontline to lead customer-facing teams and drive innovation and transformation.
Key Responsibilities:

Lead Frontline and Technical Support strategy and operations in alignment with department and organizational goals
Identify ways to leverage technology and process improvements to enhance the customer experience
Provide day-to-day performance management guidance to Frontline and Technical Support leaders

Required Qualifications:

10+ years of experience managing Contact Center Technical Support team or equivalent Customer Support role within an HR technology or SaaS organization
7+ years of people leadership experience, including coaching and mentoring other managers
Knowledge of authentication services and service to software interfaces (API, SSO)
Knowledge of Call Center Technologies (i.e., Telephony, CRM)
Ability to lead effectively through influence and work collaboratively across departments

Keywords: VirtualVocations, Dayton , Technical Support Advisory Frontline Director, Executive , Dayton, Ohio

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