Customer Care Senior Director

Company: VirtualVocations
Location: Dayton
Posted on: September 21, 2023

Job Description:

A company is looking for a Customer Care Senior Director.
Key Responsibilities:

Lead strategic and operational planning to achieve business goals by fostering innovation and coordinating technology services
Develop and implement the operational strategy to scale customer, technical, and field services across the US commercial organization
Forecast and budget for support teams, tracking performance against plan related to demand generation, revenue generation, and profitability

Required Qualifications:

Bachelor's degree required, Master's degree preferred
Minimum 10 years experience in Service, Support or Customer Service leadership roles in Life Science and/or Diagnostic industries
Experience managing a P&L statement and driving improved financials and Service Product Revenue
Proven track record of driving continuous improvement and process excellence across large organizations
Deep customer facing experience and ability to partner across large enterprise customer accounts to drive service value and partnerships

Keywords: VirtualVocations, Dayton , Customer Care Senior Director, Executive , Dayton, Ohio