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Strategic Account Manager

Company: The Hathaway Group
Location: Dayton
Posted on: May 17, 2019

Job Description:

The Hathaway Group is a boutique public outreach agency whose clients include restaurant and retail brands, consumer packaged goods companies, and professional B2C services firms across the mid-west. We are looking for an energetic, creative, customer-focused project manager and content specialist with 3-5 years of experience who understands how to encourage engagement, execute projects, and grow revenue. This position will start with 30-hours per week contract engagement to give us both a chance to assess whether we're a good fit. In 120- to 150- days the position is expected to convert to full-time. Our work time and space is flexible depending on the location of team members. Members of the team who are located 60 miles from the company headquarters have the option of working from home Monday, Wednesday and Friday. Tuesday is a mandatory in-office day and will include staff meetings and one-to-ones. Thursday will be an in-office day every week for client meetings and staff collaboration on accounts. The company provides a secure, monitored laptop for out-of-office use, reimbursement of business meals and networking events, and a stipend for cell phone usage. Our office is located in downtown Dayton, in a renovated historic building. Our open office environment breeds conversation and collaboration. We offer free off-street parking in back our building, and we are convenient to wonderfully diverse downtown restaurants and events. For this position, we will require a minimum of 35 hours and maximum of 40 per week, preferably scheduled between 9am and 5pm with flexibility to increase hours as workloads and projects increase. DESIRED EXPERIENCE At least three years of experience in a professional copywriting, project or content management position. At least two years of experience executing or creating signature events designed to enhance public perception of the brand or encourage donor behaviors. At least three years of experience in proofreading, editing, revising and enhancing client copy and marketing content for use in client marketing materials, on websites, and in digital marketing campaigns. Mastery of content management and project management systems used by our team to manage content, images, video and other files for our clients. (Hootsuite, Basecamp, and others) A minimum of three years' experience working with commonly used website content management systems, in particular WordPress. Knowledge of basic HTML and CSS principles is not required but is a bonus if available. You will have back-up and direction from others on the team. It is imperative that you possess ability to self-motivate, create and modify processes to ensure they are easy to follow and logical, be creative , problem-solve , and research options as necessary to ensure customer satisfaction and profitability. Employee Expectations & Responsibilities - General A key member of project teams, often supporting multiple projects at once. Development and execution of social media strategy Thinks creatively and collaborates with cross-functional teams to execute client projects. Interfaces with clients and team to develop project-specific timelines, monitor progress, and adjust items and deliverables as needed. Applies established workflows, processes, and best practices to ensure quality and timely completion of account service deliverables. Proactively identifies potential project-related risk and collaborates with team and customers to understand and mitigate risks. Identifies areas of improvement related to internal operating needs and collaborates to identify solutions. Regular meetings with the president of the company to define initiatives and review current projects' status, deliverables and deadlines. Creative Ideation and Program Definition Communication and coordination with third-party vendors who may be working collaboratively on projects. Reporting on client projects and achievements monthly. Reports occur at a pre-determined frequency using an in-house reporting tool in conjunction with appropriate analytics tools.

Keywords: The Hathaway Group, Dayton , Strategic Account Manager, Executive , Dayton, Ohio

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