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Patient Account Representatives - Kettering Physician Network - Full time, Days

Company: Kettering Medical Center Network
Location: Dayton
Posted on: May 5, 2021

Job Description:

Overview Kettering Health is a not-for-profit network of nine hospitals,?Kettering College, and over 160 outpatient facilities serving southwest Ohio. Patients have access to high quality maternity care, state-of-the-art cancer fighting technology, Ohio's leading heart hospital, as well as revolutionary brain and spine surgery. With nearly 14,000 employees and 2,100 physicians, Kettering Health is committed to transforming the healthcare experience with world class health services for every stage of life. Kettering Health recently celebrated the 50th anniversary of?Kettering Medical Center. As a?faith-based organization?we are dedicated to treating all patients with love and respect regardless of religious preference. Multi-denominational?Spiritual Services?are offered at the network every day. Responsibilities & Requirements Under the supervision of the Practice Manager, this position will be responsible for all aspects of patient accounts billing and collection processing in compliance with office policies and procedures. The Patient Account Representative is responsible for: * Majority of time will be spent fielding calls and scheduling patients in a call center setting. * As the first point of contact (by phone) for the practice, greets patients in a professional and friendly manner, gathering information, scheduling new and existing patients with the appropriate physician, answering questions, and guiding and providing appropriate direction. * Other administrative responsibilities include but are not limited to: sending, receiving and distributing faxes and emails, researching, following up with and answering questions for patients and staff, file maintenance, creating reports, memos and forms, maintaining inventory and office supplies. * Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager. Job Requirements: * Completion of a high school diploma or equivalent. * Must be able to maintain confidentiality/discretion. * Patient, courteous, and tactful * Ability to communicate and relate well with office staff, ancillary departments and the public * Ability to follow direction, accept orders and perform repetitive tasks * Computer literate - skilled in word processing, spreadsheets, and email Preferred Qualifications * Previous experience in a medical environment preferred

Keywords: Kettering Medical Center Network, Dayton , Patient Account Representatives - Kettering Physician Network - Full time, Days, Healthcare , Dayton, Ohio

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