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Customer Service Representative

Company: Global Channel Management, Inc.
Location: Dayton
Posted on: December 4, 2019

Job Description:

Customer Service Representative needs 3-5 years of related / relevant experience in position or specialization. Customer Service Representative requires: Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus Strong MS Office skills with emphasis on Excel (intermediate level) and Outlook Advanced computer experience and ability to implement new technologies. Customer Service Representative duties: Work independently and within a team to deliver a consistent, exceptional customer experience every time. Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution Successfully establish, manage and exceed customer expectations throughout all engagements. Engage appropriate resources to assist or resolve service issues as necessary. Understand and appropriately use the company pricing system and policies. Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. Manage workflow to meet customer deadlines in a team environment.

Keywords: Global Channel Management, Inc., Dayton , Customer Service Representative, Hospitality & Tourism , Dayton, Ohio

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