Guest Services Associate

Company: World Equestrian Center Wilmington
Location: Wilmington
Posted on: November 25, 2022

Job Description:

The beautiful World -Equestrian Center, located in Wilmington Ohio, is looking for Guest Services Associates to join our team! - The ideal candidates will have a passion for providing an exceptional guest experience. - Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. - This position starts at $14.00 hourly.The Guest -Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day. Primary Responsibilities: The following are highlight items and not meant to be all-inclusive of this position:

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys and important information to guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Completes any direct assignment from Manager
• Responsible for issuing and signing out Department Manager Keys
• Balance credit card and cash paperwork for entire day
• Process credit cards for Settlement
• Close out day for facility and print reports
• Insert information from day end reports into spreadsheets for General Manager and Ownership Qualifications, Education, Experience, Skills, and Abilities:
  
  • Previous hospitality/service industry experience preferred, but not necessary
  • Strong oral communication skills
  • Professional, courteous attitude
  • Strong computer skills
  • Ability to work in high paced environment
  • Strong Customer Service skills
  • Ability to Multitask The World -Equestrian -Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. -All applicants will be required to submit to a background check prior to employment.

Keywords: World Equestrian Center Wilmington, Dayton , Guest Services Associate, Hospitality & Tourism , Wilmington, Ohio