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Director Retail Operations

Company: Disability Solutions
Location: Eaton
Posted on: March 19, 2023

Job Description:

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century.Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work!We have been named as aBest Places to Work in Kentucky for the past 10years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. SCHEDULE:Full TimeTRAVEL REQUIRED:50% - 75% About Our OpportunityOur Director of Retail Operations is responsible for the overall success of retail operations teams.The Director is in a leadership role advising, coaching and serving as a resourceto lending team members to ensure successfuland efficient lending processes while delivering exceptional customer service.How You Will Spend Your TimeAs a Director over our Retail Operations team, you wil leadand coachretail service team members to effectively support the lending process steps. You will be leadingthree different roles in multiple locations focusing on AgriculturalRetail customers and also supporting the Consumer lending process. You will lead team members to successfuly carry out the following:

  • Positive customer experiences
  • Credit Administration and Compliance
  • Database accuracy and maintenance
  • Monitoring and assessing workload volumes and workflow
  • Sales Support TRAVEL REQUIREMENTS: 75% of the time in assigned Marketplace including some travel outside of assigned Marketplace.Minimum Education & ExperienceBachelor's degree in agriculture, business or related field preferred; Farm Credit Mid-America experience considered. Five years of experience in financial services environment focused on sales and customer support.Mental & Physical RequirementsThis job requires the incumbent to have the ability to:
    • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
    • Use a computer and similar office technology and tools. This involves reading the screen and keying/typing information.
    • Speak and make presentations to individuals or groups on technical subjects related to job.
    • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
    • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
    • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
    • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
    • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities. Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.Farm Credit Mid-America provides a competitive total rewardspackage to our team members. This includes an award winning 401(k) Plan.Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family.Here is only a highlight of what we provide our team members:
      • Medical Insurance - Two consumer-driven health plans available paired with a tax-advantaged Health Savings Account (HSA).
      • Dental - Our dental plan offers option of basic or comprehensive coverage.
      • Vision Insurance
      • Flexible Spending Accounts - Two Savings Plans to plan for eligible healthcare expenses.
      • Employee Assistance Program (EAP) - Mental Health providers for you and your family.
      • Income Protection - Short and Long-term Disability Insurance coverage.
      • Retirement Savings - Team members have 401(k) savings options with an employer match.
      • Paid Time Off - Vacation, sick,and holidays. Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law. Nearest Major Market: Dayton Nearest Secondary Market: Cincinnati

Keywords: Disability Solutions, Dayton , Director Retail Operations, Hospitality & Tourism , Eaton, Ohio

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