Experience Guide / Front Desk Associate
Company: The NOW Worthington
Location: Columbus
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: Employee discounts
Flexible schedule Free uniforms Paid time off Training &
development Schedule / Expected Work Hours: Ability to work
flexible hours, including evenings, weekends, holidays Weekend
availability is required for this position. Job Summary The
Experience Guide is responsible for the guest experience, selling
enhancements and memberships, maintaining the reception area, and
ensuring the seamless daily operations of the boutique. This
includes but is not limited to greeting and assisting guests
regarding services and products, booking appointments, promoting
memberships, customizing the guests massage, and handling payment
for services performed. Responsibilities Provide top-level service
for guests and team members. Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by
passionately educating guests about our services, memberships, and
retail offerings. Accurately and effectively book, edit, and cancel
massage appointments. Open/close the boutique each day according to
standard operating procedures. Resolve guest issues. Ensure guest
areas are maintained to standard. Maintain a positive attitude and
contribute toward a healthy & happy workplace. Collaborate with the
leadership team to ensure best practices and foster innovation.
Qualifications Sales and service-related experience preferred.
Ability to be efficient and detail-oriented in a fast-paced
environment. Must have enthusiasm and possess excellent guest
service skills. Strong communication skills including actively
listening, empathizing, and being the subject matter expert for all
things The NOW Enjoy working with people and possess a friendly and
outgoing personality. Possesses problem-solving and troubleshooting
skills. Must be a team player. Company Overview The NOW Massage was
designed as an oasis to disconnect from the outside world and
reconnect within. The NOW Massages goal is to offer high-quality,
customizable massage services without the time commitment and cost
of a traditional spa. The NOW Massages interiors have been
recognized by the press and influencers for its elevated aesthetic,
inspired by exotic destinations from around the world. With
boutiques currently open from coast to coast and steady expansion
on the horizon, The NOW Massage is looking forward to bringing its
thoughtfully crafted menu, healing products, and signature design
to cities all over the United States. For more information, please
visit thenowmassage.com. Company Purpose/Mission Self-Care is
Essential The NOW is designed as a refuge to help you disconnect
from the outside world and reconnect within. We are where you go to
turn down the noise so you can listen to what your body needs. We
say show up for yourself so you can better support others. Relax
your body. Reset your soul. Start NOW. We design our services to be
convenient, affordable, and high-quality always. The menu of
customizable enhancements makes personalizing your service simple.
Our interiors are recognized for their elevated aesthetic, inspired
by exotic destinations from around the world. Company Values Brand
Truths LIVE IN THE NOW Be Present. Take time to recharge and
reconnect within. KINDNESS IS MAGIC Positive energy always. Create
a circle of warmth and compassion from welcoming guests to giving
back to your community. CARE FOR THOSE WHO CARE FOR OTHERS Foster
an environment where team members feel valued, recognized, and
rewarded. AUTHENTICITY ALWAYS Open and transparent communication
with our inner circle and guests.
Keywords: The NOW Worthington, Dayton , Experience Guide / Front Desk Associate, Hospitality & Tourism , Columbus, Ohio
