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Technical Support

Company: Global Channel Management
Location: Dayton
Posted on: December 4, 2019

Job Description:

Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday " Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm. HOURS: 9:00am - 5:30pm for training period - After training, flexible schedule including later shifts and weekends Technical Support needs Technical Support requires: Point of Sale environment/retail experience PC savvy Customer service call center tech support Able to troubleshot computer software/hardware issues over the phone Technical Support duties: Development of procedures for Support Center Record all communication relating to associates: questions/problems into call tracking. Proofing and testing of procedures prior to implementation. Assist in training users in the operation of the supported systems Flexibility to work varied schedules, including evenings and weekends as scheduled.

Keywords: Global Channel Management, Dayton , Technical Support, IT / Software / Systems , Dayton, Ohio

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