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Technical Support Intern

Company: The Bridge Group
Location: Dayton
Posted on: January 16, 2022

Job Description:

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment?

The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work along side our customers in making sure their IT investment is stable, reliable and efficient.

Primary Responsibilities:
Guarantee that all customer requests are responded to, followed-up on and completed thoroughly
Ensure that all customers have a positive and satisfactory experience
Coordinate work with vendors and other third parties to support our customers and their environments
Respond and follow-up with technical requests
Update customer documentation and review existing documentation as needed
Be aware of trends in support tickets to identify possible problems before they escalate

Qualifications:
High school diploma or equivalent
Work experience in a technical support and/or customer service role
Superb customer service skills
Ability to think creatively
Ability to communicate information in written and verbal form

Keywords: The Bridge Group, Dayton , Technical Support Intern, IT / Software / Systems , Dayton, Ohio

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