IT Software Manager - AI/RPA & ServiceNow
Company: Disability Solutions
Location: Hilliard
Posted on: May 3, 2024
Job Description:
OverviewAt ADS, no idea is off limits, and we celebrate
creativity and bold moves. For more than 50 years ADS has been
manufacturing a variety of innovative and environmentally friendly
alternatives to traditional materials. Headquartered in Hilliard,
Ohio, we are a multi-billion dollar stormwater management company,
manufacturing pipe and ancillary products. What does that mean?
When it storms, we capture rain with our drain basins, convey it
with pipe, store it using chambers and finally treat it with our
water quality products, before safely returning water back to the
environment. We handle, what we call, the entire lifecycle of a
raindrop. Our products help prevent flooding, which increases
quality of life for people living in large cities, suburbs, and
rural towns. We also believe in creating a circular economy and are
the largest plastic recycling company in North America. We use
plastic shampoo and detergent bottles to create pipe, diverting
over 500 million pounds of plastic from landfills every year. ADS
operates a global network of over 60 manufacturing plants and 30
distribution centers. We have amazing stories to tell, and we need
your help getting our story out there. To learn more about ADS,
please visit our website at Leadership CompetenciesThe successful
candidate must bring high level of ethical, intellectual,
professional, and personal values that complement the team.
- Strategic Mindset - anticipates future trends and implications
accurately
- Decision Quality - relies on a mixture of analysis, wisdom,
experience, and judgment when making decisions
- Customer Focus - identifies opportunities that benefit the
business
- Business Insight - keeps up with current and possible future
policies, practices, and trends in the organization, function, and
in the marketplace
- Plans and Aligns - breaks down objectives into appropriate
initiatives and actions
- Optimizes Work Processes - seeks ways to improve processes,
from small tweaks to complete reengineering
- Ensures Accountability - establishes clear responsibilities and
processes for monitoring work and measuring results
- Collaborates - works cooperatively with others across the
organization to achieve shared objectives
- Develops Talent - develops others through coaching, feedback,
exposure, and stretch assignments
- Builds Effective Teams - forms teams with appropriate and
diverse mix of styles, perspectives, and experience
- Drives Vision and Purpose - talks about future possibilities in
a positive way
- Courage - faces difficult issues and supports others who do the
same ResponsibilitiesAs an IT Software Manager - AI/RPA &
ServiceNow you will manage multiple development projects and/or
application support functions for a major business segment. In this
role, you will be responsible for overseeing the development and
implementation of multiple, complex, organization-wide systems all
the while providing solutions or recommendations on complicated
technology issues for application development and implementation.
Additionally, you will use subject matter / functional expertise
and influence to help identify and meet high priority needs as well
as defining processes for integration, preparation, and delivery of
solutions. And finally, you will also be responsible for
maintaining relationships with our clients to help ensure the
implementation quality of application systems.Primary Job
Responsibilities:The responsibilities of this position include, but
are not limited to:
- Application Strategy: Develop and execute a comprehensive
strategy for workplace applications, aligning with the
organization's goals and objectives. Continuously identify
opportunities for improvement and stay up-to-date with emerging
technologies to ensure the organization remains competitive.
- Application Lifecycle Management: Oversee the complete
lifecycle of workplace applications, from selection and deployment
to maintenance and retirement. Ensure applications are up-to-date,
secure, and fully optimized to support business operations.
- Team Leadership: Manage a team of IT professionals responsible
for workplace application support and development. Foster a
collaborative and performance-driven work environment, encouraging
skill development and knowledge sharing.
- Project Leadership: Works closely with Project Managers on
initiating, planning, and executing projects within the IT PMO
Stage Gate processes.
- Vendor management: Manage relationships with HR system vendors,
ensuring effective service delivery, adherence to SLAs, and
proactive identification of opportunities for improvement.
- Budget Management: Work closely with the IT leadership team to
develop and manage the budget for workplace applications, ensuring
cost-effectiveness and optimal resource allocation.
- Application Integration: Collaborate with cross-functional
teams, such as IT, HR, Supply Chain, and Finance, to integrate
workplace applications with existing systems, ensuring seamless
data flow and efficient processes.
- Vendor Management: Establish and maintain strong relationships
with application vendors. Evaluate vendor performance, negotiate
contracts, and manage vendor agreements to ensure service level
agreements are met.
- Work Execution: Drives work in line with the organization's
mission, operations, structure, and goals; understands informal
structures and processes of the organization; understands
organization-level implications of their decisions.
- Security and Compliance: Implement robust security measures and
compliance protocols for workplace applications. Regularly assess
risks and vulnerabilities and take appropriate actions to safeguard
sensitive data.
- User Training and Support: Oversee develop of training
materials and conduct workshops to educate employees on the
effective use of workplace applications. Provide timely and
efficient support to address user issues and inquiries.Job
Skills:This position should possess the following skills/knowledge:
- Work requires professional written and verbal communication and
interpersonal skills.
- Ability to effectively manage time and multiple activities to
meet deadlines.
- Ability to communicate technical information to non-technical
personnel.
- Ability to determine technical problems and to coordinate
hardware and/or software solutions.
- Ability to motivate teams to produce quality materials within
tight timeframes and simultaneously manage several projects.
- Professional attitude, enthusiastic, and reliable
- Ability to build and influence strategic vendor
partnerships.
- Ability to develop strategic roadmaps containing sequencing of
IT solutions working towards the achievement of advancing business
and IT team enablement.
- Ability to lead and facilitate group meetings.
- Ability to effectively communication complex ideas and business
solutions to executives, business leaders and other associates
- Establish a good working relationship with team members and
internal contacts in order to maintain and continuously strive to
improve the level of overall service being provided.
- Demonstrated strong analytical and problem-solving skills with
all management levels.
- Understand current market/changing technology trends.
- Ability to lead and manage technical and analyst
resources.
- Analytical mindset and problem-solving abilities to identify
system issues, recommend solutions, and drive process
improvements.Educational Requirements:
- Bachelor's degree in Information Technology, Computer Science
and/or equivalent IT Certifications
- MBA is a plus
- ITIL certified a plusPreferred skillsets to be successful in
this role include but are not limited to:
- Experience in implementing and managing ServiceNow
Platform-
- Hands on experience with Automations RPA
- Experience in implementing Intelligent Automation solutions
using AI/ML
- Strong technical knowledge and understanding of latest trends
in Generative AI, LLM's
- Experience in Architecture and Design of software
applications
- Leadership/management experience
- Preferred candidates will be self-starters who have the passion
for solving business problems using advanced tools and developing
data-driven narratives
- Candidates should have a high degree of curiosity and
innovativeness, especially on the use and experimentation of AI/ML
techniques and approaches
- Strong communication and presentation skills with the ability
to clearly communicate business strategies and technical concepts
to all management levels EEO StatementADS supports an inclusive
workplace that values diversity of thought, experience, and
background. We celebrate the power of our differences to create
better solutions for our customers by ensuring employees can be
their authentic selves each day. ADS is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
religion, color, national origin, ancestry, age, physical or mental
disability, sex, sexual orientation, gender identity/expression,
pregnancy, veteran status, marital status, creed, status with
regard to public assistance, genetic status or any other status
protected by federal, state or local law.
Keywords: Disability Solutions, Dayton , IT Software Manager - AI/RPA & ServiceNow, IT / Software / Systems , Hilliard, Ohio
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