eCommerce Manager
Company: Crown Equipment Corporation
Location: New Bremen
Posted on: July 2, 2025
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Job Description:
Company Description: Crown Equipment Corporation is a leading
innovator in world-class forklift and material handling equipment
and technology. As one of the world’s largest lift truck
manufacturers, we are committed to providing the customer with the
safest, most efficient and ergonomic lift truck possible to lower
their total cost of ownership. Job Posting External A Job Posting
has not been created for this Job. Contact compensation@crown.com
to initiate the process to begin creating a job posting. Include
the JOB and Job Title in your email. Job Duties Manage the
day-to-day activities needed to support the eCommerce program, with
a specific focus on revenue growth, repeat purchases, customer
retention and new customer acquisition. Support the implementation
of new functionality for the eCommerce platform, including scope
definition and execution, process and procedure development, change
management plans, and customer testing and communication. Perform
the day-to-day monitoring of eCommerce activity. Provide
operational and eCommerce order support to the Retail network.
Update and maintain business process flows including step by step
user guides and training documentation supporting all order
processing. Maintain a strong understanding of customer journey,
profiles, competitive landscape and needs to identify business
process improvements. Provide recommendations to improve the online
experience and ease of doing business on eCommerce sites.
Collaborate cross functionally to develop strategies to help
optimize the online buying experience. Leverage analytics, web
tools and voice of customer research to support ongoing changes to
improve the customer experience. Develop and maintain key
performance indicators (KPIs) to measure performance all
initiatives and report results to stakeholders. Recommend new ways
to promote and grow online sales. Minimum Qualifications Bachelor
degree in Business, eCommerce, Marketing or related field is
required, along with at least 5 years of experience. Experience in
developing and leading eCommerce programs. Understanding of how
content, design, and user interface work together to create an
optimal user experience. Strong understanding of online marketing
strategies. Fluent in development optimization techniques to
deliver the best user experiences in the most technically efficient
manner. Knowledge of eCommerce processes and best practices.
Ability to prioritize projects, work within short time frames, and
meet deadlines. Proactive, flexible self-starter with strong
interpersonal and team building skills. Work Authorization: Crown
will only employ those who are legally authorized to work in the
United States. This is not a position for which sponsorship will be
provided. Individuals with temporary visas or who need sponsorship
for work authorization now or in the future, are not eligible for
hire. No agency calls please. Compensation and Benefits: Crown
offers an excellent wage and benefits package for full-time
employees including Health/Dental/Vision/Prescription Drug Plan,
Flexible Benefits Plan, 401K Retirement Savings Plan, Life and
Disability Benefits, Paid Parental Leave, Paid Holidays, Paid
Vacation, Tuition Reimbursement, and much more. EOE
Veterans/Disabilities
Keywords: Crown Equipment Corporation, Dayton , eCommerce Manager, IT / Software / Systems , New Bremen, Ohio
