Product Operations Change Management - Senior Associate
Company: JPMorganChase
Location: Columbus
Posted on: April 4, 2026
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Job Description:
Description Join the Product Operations team, to help mature and
enhance a disciplined change management function that enables the
Product, Experience and Technology (PXT) organization to
consistently adopt new ways of working. As an Associate on the
Change Management Team, you will help shape a repeatable change
management framework that drives sustained change adoption,
promoting transparency and incorporating continuous feedback. In
this role, you will partner directly with change owners across PXT
to translate business priorities into an integrated change
strategy, leveraging change management principles to help the
community understand, prepare for, and champion change - ultimately
strengthening adoption and enhancing the overall product operating
model. As a collaborator, you will be tasked with simplifying
complex initiatives, building trust across diverse stakeholders,
and driving continuous improvement. Job Responsibilities Support
the planning, prioritization, piloting, scaling, and measurement of
changes that impact the Product, Experience & Technology (PXT)
community to drive sustained adoption and an effective pace of
change. Maintain a transparent view of the PXT change agenda by
managing a change calendar and backlog. Collaborate
cross-functionally to deliver large-scale changes through the
end-to-end change management lifecycle: Define and scope change
initiatives, identify key stakeholders, and establish clear success
metrics. Develop planning artifacts (project plans, impact
assessments, communications and training plans) to enable
thoughtful execution. Document audience personas and change impacts
to inform recommendations on timing and rollout approaches.
Facilitate retrospectives and reinforce changes as needed to ensure
sustainment. Gather stakeholder feedback and sentiment throughout
the lifecycle to inform adjustments and improve adoption. Deliver
regular status updates to sponsors, project teams, and key
stakeholders. Define, monitor, and report on success metrics and
employee sentiment to ensure disciplined, intentional management of
change impacts with measurable outcomes. Identify opportunities to
enhance the change management process based on ongoing monitoring
and feedback. Required qualifications, capabilities and skills
Bachelor’s degree 4 years of relevant experience in Change
Management, Project Management, Process Design, Consulting,
Strategy, Transformation, Product, or Business Management roles
Highly motivated self-starter with excellent time management /
prioritization skills Strong written / verbal communication skills
Adept at forging strong internal relationships across a broad range
of functions Self-motivated and able to work independently Ability
to execute and identify enhancement opportunities across E2E
processes Excellent attention to detail, program / project
management and organizational skills Comfortable navigating
matrixed environment Strong analytical and logical problem solving
skills Preferred qualifications, capabilities and skills Prosci
change management certification and/or demonstrated change
management experience preferred Product operating model and / or
large-scale transformation experience preferred Familiarity with
Agile principles and Product Management preferred Monday.com
experience preferred Additional Information This role requires the
ability to physically work in our offices 5 days a week Applicants
must be authorized to work for any employer in the U.S. We are
unable to provide immigration sponsorship or take over sponsorship
of an employment/work visa at this time (including but not limited
to H1B, H4 – EAD, OPT, TN, or L visas) Final Job Grade level and
corporate title will be determined at time of offer and may differ
from this posting This role does not provide relocation assistance
so all candidates must be local to the work locations listed in the
job posting or willing to relocate on their own immediately upon
hiring
Keywords: JPMorganChase, Dayton , Product Operations Change Management - Senior Associate, IT / Software / Systems , Columbus, Ohio
