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Technical Support Engineer (f/m)

Company: Proemion GmbH
Location: Dayton
Posted on: July 14, 2019

Job Description:

Technical Support Engineer (f/m) We deliver CAN devices and connectivity solutions for the most demanding industrial applications. Our technology enables our customers to globally transmit and analyze CAN-based telemetry data of their mobile industrial machinery and therefore boost their efficiency.As a technology company that is driven by innovation, we are always on the look-out for motivated new colleagues to join our path of growth and expansion.We are looking for a Technical Support Engineer (f/m) in Dayton, OH/USA at the earliest possible date.Your MissionSupport and train our customers in North America in the successful implementation and use of our company products. The successful candidate has a good understanding of our technical products. He/she must be ambitious, outgoing and communicative.Your Roleprovide remote (1st level) support to new and existing customersreceive, record, and rapidly respond to user problems. Coverage of incoming issues (phone, email, etc.) during assigned hours is highly important.display high professionalism with all contactstake ownership in resolving customer issues, complete tasks and administrative responsibilities with minimal supervisioneffectively interact and communicate with internal international technical support personnel and sales Teamrepresent the company in a positive professional manner in all dealings with customersYour Skillsbackground as technician or in electronics related field, ideally BS in engineering or equivalent3yrs plus experience in a technical support role preferredknowledge about CAN/CANopen/J1939 Technologyexperience with Embedded Devices, Ethernet, Bluetooth, WLAN, GSM/UMTS/LTE technology preferredexcellent customer interaction and communication skills (verbal, written)ability to deal with difficult customers and situationsability for independent workinggood presentation skills (facts, figures, models, technical concepts)excellent analytical and problem solving skillsability to quickly learn and understand new Technologiesopen to moderate travel, also internationallyOur offera dynamic environment, short communication ways and a flat hierarchy in an international Teamroom for innovative work in a highly attractive technology fieldan attractive salary and development opportunitiesfreedom to build your own team and strategies/structuresAbout ProemionSince 1987 PROEMION has delivered CAN devices and connectivity solutions for the most demanding industrial applications. The world's most respected industrial equipment companies rely on Proemion, to design and build top-notch telematics solutions that enhance performance and safety. On the Embedded side, we manufacture Telematics devices to collect and transmit CAN-based telemetry data. On the web services side, we use the latest Big Data technologies to process, analyze, and serve billions of data points through our APIs and web portal.Ready for the challengeWe look forward to your application via our career portal career.proemion.com or via e-mail (career(at)proemion.com)!Let's build something great together!With your application you agree to the collection, use and processing of your personal data by Proemion GmbH for the purpose of recruitment and indicate that you have read the corresponding Privacy Policy (is a leading provider of CAN-based components and telematics solutions to communicate, evaluate machine data wirelessly and worldwide (M2M) for the off-road machine industry. Since 1987, we have delivered CAN devices and connectivity solutions for the most demanding industrial applications. The world's most respected industrial equipment companies rely on Proemion, to design and build top-notch telematics solutions that enhance performance and safety. All our products are manufactured under the strictest standards in our high-tech facility in Germany. We use the latest Big Data technologies to process, analyze, and serve billions of data points through our APIs and web portal. This allows us to be at the forefront of the IoT/IoE revolution. To expand our business, we are continuously looking for highly motivated team members.Our SpecialtiesTelematics, IoT, Wireless Data Transmission, Data Platform, Data Analytics, and Big Data Analytics

Keywords: Proemion GmbH, Dayton , Technical Support Engineer (f/m), IT / Software / Systems , Dayton, Ohio

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