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Technical Support

Company: Global Channel Management
Location: Dayton
Posted on: August 16, 2019

Job Description:

Work Hours: M - F 8:00AM - 12:00PM Sat 9:00AM - 10:00PM Sun 10:00AM - 10:00PM Technical Support Specialist needs 1+ years experience Technical Support Specialist requires: Point of Sale Environment/Retail experience High School Diploma Direct involvement with Customer Service experience Computer systems experience Strong communication skills, both oral and written Good problem solving skills Good organization skills with strong attention to detail Pleasant phone manners Computer hardware and software knowledge Strong Customer Service orientation Flexibility to work varied schedules, including evenings and weekends d Technical Support Specialist duties: Diagnoses/Resolves problems through both questioning techniques and through the use of "remote diagnostics". Assists by giving correct resolutions in a clear, concise and courteous manner Interprets error messages from system software or application programs; initiates required actions Places necessary service calls and follows through to completion with both service contractor and Support Center Customer Escalates unresolved interactions to second level support and follows through to completion Assists with proofing documentation/procedures relating to supported systems Participates in development procedures for the Support Center

Keywords: Global Channel Management, Dayton , Technical Support, IT / Software / Systems , Dayton, Ohio

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