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Team Lead - Customer Dispatch Operation

Company: AES
Location: Dayton
Posted on: October 17, 2020

Job Description:

At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.Job Description SummarySupervises daily operations, technical personnel and contractors, maintains electrical system statuses and provides internal and external customer service. Responsible for all aspects of the dispatch function, works directly with dispatchers to prioritize calls, ensure staffing levels are achieved and implementing emergency plans.Direct responsibility for all operations of the 24x7 dispatch operation during the shift. Ensures appropriate resources (filed and office) are available to respond to trouble calls.Main Responsibilities:- Supervise daily operations, technical personnel and contractors.- Maintain electrical system statuses.- Provide internal and external customer service. - Responsible for all aspects of the dispatch function; work directly with dispatchers to prioritize calls, ensure staffing levels are achieved and implementing emergency plans.Good communication skills needed to ensure all applicable information is gathered and provided to appropriate parties.Additional Job DescriptionThe evening shift covers the overnight hours every other weekend.Requirements:Bachelor Degree or significant relatable experiencePrevious experience in fast paced multi-task oriented fieldExcellent communication skillsPreferred:Previous leadership experienceBlueprint reading abilityPrevious dispatch experienceAES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Keywords: AES, Dayton , Team Lead - Customer Dispatch Operation, Other , Dayton, Ohio

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