Teller Lead - Dayton North Area
Company: PNC Financial Services Group
Location: Dayton
Posted on: January 13, 2021
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Job Description:
Job ProfilePosition OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a full-time Teller Lead within PNC's Retail Branch
organization, you will coach Tellers on customer service skills and
supervise conversations that enable referral opportunities for PNC
products. You will also greet customers in the lobby, educate
customers on new technology, supervise customer transactions, and
assist with outbound calling initiatives. This position will be
based in North Dayton area at one of our retail banking
branches.Job DescriptionCoaches, mentors and leads tellers by
example to deliver a unique customer experience aimed at improving
customer financial wellbeing and creating loyalty while increasing
share of wallet. Processes a variety of customer interactions.
Educates customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate.Coaches, mentors and leads
tellers by example in identifying opportunities through meaningful
conversations with customers, making appropriate referrals to
branch staff or PNC ecosystem partners .Coaches, mentors and leads
tellers by example in performing lobby engagement activities to
connect with customers and position PNC products to meet their
needs. Educates customers on options for managing financial
transactions by leveraging technology, tools and resources.Coaches,
mentors and leads tellers by example with clear communication
skills, transaction handling and problem resolution processes.
Assists the Branch Manager in performance management and new hire
selection processes.Coaches, mentors and leads tellers by example
in adhering to all policies and procedures, demonstrating sound
judgment within established limits. Ensures teller and branch daily
operations and maintenance transactions are completed in an
efficient and accurate manner.PNC Employees take pride in our
reputation and to continue building upon that we expect our
employees to be:Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.Managing Risk
- Assessing and effectively managing all of the risks associated
with their business objectives and activities to ensure they adhere
to and support PNC's Enterprise Risk Management Framework.To learn
more about this and other opportunities on our team. Watch this
video.CompetenciesAccuracy and Attention to Detail - Understanding
of the necessity and value of accuracy and attention to detail;
ability to process information with high levels of
accuracy.Addressing Customer Needs - Knowledge of and ability to
meet customer needs by offering appropriate products in an
appropriate manner.Coaching Others - Knowledge of coaching concepts
and methods; ability to encourage, motivate, and guide individuals
or teams in learning and improving effectiveness.Digital Awareness
- Shares, shows and supports clients on a variety of technological
digital and online tools and resources allowing them to explore
solutions to achieve their financial goals and financial well-being
through the PNC conversation.Effective Communications -
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Fraud Detection
and Prevention - Knowledge of and ability to utilize processes,
tools, and techniques for detecting, addressing and preventing
fraudulent situations.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Matrix Management - Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines.Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations.Understanding Customer Needs - Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers.Work ExperienceRoles at this
level typically do not require a university / college degree, high
school diploma or GED, but do require related experience or product
knowledge to accomplish primary duties. Typically requires 1+ years
of related experience. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered.EducationNo DegreeDisability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com.The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California ResidentsRefer to the California Consumer Privacy
Act Privacy Notice to gain understanding of how PNC may use or
disclose your personal information in our hiring practices.
Keywords: PNC Financial Services Group, Dayton , Teller Lead - Dayton North Area, Other , Dayton, Ohio
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