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Case Coordinator

Company: Aerotek
Location: Miamisburg
Posted on: April 9, 2021

Job Description:

** Case Coordinator $18 - $20/ hour **Description:

  • The Case Coordinator will join a team in Miamisburg, OH with a company that provides hardware and software solutions for companies who have consumer product printing needs (printing labels for merchandise and commodities).
  • The Case Coordinator dispatches IT and hardware technicians to assess tech issues on site with clients. These duties include coordinating the technician calendars, scheduling the technicians, and keeping track of services rendered to clients.
  • Communication with clients via email and occasionally phone is part of the job.
  • The Case Coordinator will record all actions taken in the CRM system and follow through to the end of the billing cycle.
  • The Case Coordinator will also assist with covering the front desk of the office during lunch hours and after 4pm daily.Qualifications:- Experience using CRM software to log cases- Billing follow up and close out (no collections)- Experience in office administration and some form of customer service is preferredAdditional Skills & Qualifications:Day 1 Skills- Experience with Salesforce or comparable software preferred- Positive attitude to bring to the work environment is essential to maintaining and environment of respect in the office- Ability to adapt to change and course correct as needed- Manager prefers task - to - task completion of duties as opposed to multi-taskingMonday through Friday , 8am-5pm or 9am-6pm** Training will be in office for the first two week, then will be remote until COVID restrictions are lifted ** About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Dayton , Case Coordinator, Other , Miamisburg, Ohio

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