Service Advisor
Company: Bob Ross Auto Group
Location: Dayton
Posted on: August 6, 2022
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Job Description:
The Bob Ross Auto Group is seeking a high-motivated, driven
Mercedes-Benz Service Advisor to join our team. In this role, you
will drive a remarkable customer experience through assessing
client needs and making recommendations on their vehicle's service
or repair.
In this role, you will interact daily with customers, Service
Advisors, other Technicians, Parts Advisors, Cashiers, Sales
Specialists, and Managers. The right candidate will be certified
with strong diagnostic skills. The Bob Ross Auto Group prides
itself on offering our team members a competitive compensation
structure, constant growth opportunities, and excellent
benefits.
A prestigious high-line automotive dealership just south of Dayton
is seeking a skilled communicator and Service Advisor to join our
team.
As a Service Advisor at a high-line dealership near the Dayton
Mall, you will drive a remarkable customer experience through
assessing client needs and making recommendations on their
vehicle's service or repair. The ideal candidate for this position
is a skilled communicator and relationship builder, with experience
as a Service Writer, Service Consultant, or Service Advisor in a
high-line dealership.
The Bob Ross Auto Group has grown to be one of the most respected
family-owned automotive groups in the region. We are proud to have
provided over 48 years of dedicated service to the Miami Valley
community, and been the recipient of numerous national recognitions
for business excellence in customer service, ethics, and diversity.
It is our core goal to deliver excellent customer experience at
every turn. From sales, to service, parts, and beyond. At the Bob
Ross Auto group, we attract, nurture growth, and retain the most
talented people in the automotive industry through cultivating a
high quality work environment where team members can flourish. Our
team truly sits in the driver seat in delivering an unparalleled
experience to customers each and every visit.
As a team member with us, you will receive:
Competitive base salary, and a lucrative commission and bonus
structure
Affordable health, dental, and vision coverage
Health Savings Account
Employee Assistance Program (EAP) and Wellness Program
Employer-paid Life and AD&D insurance
401(k) with generous employer match
Paid time off
Paid training and professional development opportunities
Vehicle purchase and service discounts
Corporate sponsor discounts to sporting events, exhibits, and
performances
Unique, tightly-knit team culture
As a Service Advisor, you will:
Establish a positive rapport with customers concerns to ensure the
best service experience is provided from start to finish
Deliver an explanation to the customer of the repair(s) and/or
service(s) recommended, and skillfully maneuver customer objection
through product knowledge
Proactively communicate with the customer and the service team on
the status of all repair orders
Maintain remarkable working relationships with customers to
encourage retention and new referral business
Ensure customer expectations are exceeded and all service needs
have been addressed
Utilize robust, modern fixed operations technology to improve
efficiency, sales, and communication
To be considered for this role you should have:
At least one year of similar experience in a high-line
dealership
A high school diploma, or equivalent (GED)
A positive driving record (no more than 3 points)
Excellent skills in utilizing technology
Effective communication skills
Time-management and organizational skills
The Bob Ross Auto Group and our associated companies are proud to
be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national
origin, gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
status. We celebrate diversity, cultivate inclusion, and ensure
accessibility for all team members and candidates!
PI187868220
Keywords: Bob Ross Auto Group, Dayton , Service Advisor, Other , Dayton, Ohio
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