Service Advisor

Company: Bob Ross Auto Group
Location: Dayton
Posted on: August 6, 2022

Job Description:

The Bob Ross Auto Group is seeking a high-motivated, driven Mercedes-Benz Service Advisor to join our team. In this role, you will drive a remarkable customer experience through assessing client needs and making recommendations on their vehicle's service or repair.

In this role, you will interact daily with customers, Service Advisors, other Technicians, Parts Advisors, Cashiers, Sales Specialists, and Managers. The right candidate will be certified with strong diagnostic skills. The Bob Ross Auto Group prides itself on offering our team members a competitive compensation structure, constant growth opportunities, and excellent benefits.
A prestigious high-line automotive dealership just south of Dayton is seeking a skilled communicator and Service Advisor to join our team.

As a Service Advisor at a high-line dealership near the Dayton Mall, you will drive a remarkable customer experience through assessing client needs and making recommendations on their vehicle's service or repair. The ideal candidate for this position is a skilled communicator and relationship builder, with experience as a Service Writer, Service Consultant, or Service Advisor in a high-line dealership.

The Bob Ross Auto Group has grown to be one of the most respected family-owned automotive groups in the region. We are proud to have provided over 48 years of dedicated service to the Miami Valley community, and been the recipient of numerous national recognitions for business excellence in customer service, ethics, and diversity. It is our core goal to deliver excellent customer experience at every turn. From sales, to service, parts, and beyond. At the Bob Ross Auto group, we attract, nurture growth, and retain the most talented people in the automotive industry through cultivating a high quality work environment where team members can flourish. Our team truly sits in the driver seat in delivering an unparalleled experience to customers each and every visit.

As a team member with us, you will receive:

Competitive base salary, and a lucrative commission and bonus structure
Affordable health, dental, and vision coverage
Health Savings Account
Employee Assistance Program (EAP) and Wellness Program
Employer-paid Life and AD&D insurance
401(k) with generous employer match
Paid time off
Paid training and professional development opportunities
Vehicle purchase and service discounts
Corporate sponsor discounts to sporting events, exhibits, and performances
Unique, tightly-knit team culture

As a Service Advisor, you will:

Establish a positive rapport with customers concerns to ensure the best service experience is provided from start to finish
Deliver an explanation to the customer of the repair(s) and/or service(s) recommended, and skillfully maneuver customer objection through product knowledge
Proactively communicate with the customer and the service team on the status of all repair orders
Maintain remarkable working relationships with customers to encourage retention and new referral business
Ensure customer expectations are exceeded and all service needs have been addressed
Utilize robust, modern fixed operations technology to improve efficiency, sales, and communication
To be considered for this role you should have:

At least one year of similar experience in a high-line dealership
A high school diploma, or equivalent (GED)
A positive driving record (no more than 3 points)
Excellent skills in utilizing technology
Effective communication skills
Time-management and organizational skills

The Bob Ross Auto Group and our associated companies are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected status. We celebrate diversity, cultivate inclusion, and ensure accessibility for all team members and candidates!
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Keywords: Bob Ross Auto Group, Dayton , Service Advisor, Other , Dayton, Ohio