HME Drop Ship Coordinator
Company: Reid Health
Posted on: September 22, 2022
The HME Drop Ship Coordinator position works closely under the
direction of the HME Billing Lead and HME Department Manager.
Responsibilities will include providing excellent customer
experience every time to those inquiring about payer coverage
pertaining to the services HME provides and status of submitted
claims. Conduct follow up and order resupply calls to customers as
necessary. Works closely with offsite departments to maintain
proper product ordering and usage frequency. Provides instruction,
consultation and fitting to patients/customers for diabetic shoes
and compression garments at offsite offices. Advises and instructs
the HME Sales Specialist as to the proper billing procedures for
various types of drop ship medical equipment including but not
limited to mobility products, incontinence supplies, diabetic
testing and insulin supplies, ostomy supplies, bath safety,
urological, and wound supplies. The Drop Ship Coordinator will
occasionally be required to lift boxes weighing as much as 50lbs.
The hours will vary Monday-Saturday and may include any hours
between 7:00AM and 6:30PM. The Drop Ship Coordinator will work up
to 40 hours per week and will be required to work at offsite Reid
offices one or more days per week depending on the need.
Completes claim data collection in accordance with CMS standards
and transmits files to CMS in a timely manner. Insures all
information is complete and correct before submitting data.
Uses computer and software programs with proficiency.
Provides excellent customer service.
Cash register operation and balancing, when needed for shift
Calls Materials Handling Department to clarify products stocked in
Hospital warehouse when needed.
Relays information to patients, customers, and other staff
Schedules appointments for HME Specialist and Manager using
Follows Code Procedures.
Completes logs for admissions, discharges, and medical necessity
Greets every customer or patient that enters the HME store or HME
Offices with eye contact and a warm positive tone.
Communicates with health information management and patient
financial assistance for additional billing needs
Processes transaction using the HME point of sale software, when
needed for shift coverage.
Responsible for inventory management and new product data entry,
for billing DME/HME services only.
Processes incoming and outgoing eFaxes through Brightree as well as
outgoing HME department mail.
Represents the hospital and patient by communicating with payers as
Access HME department voicemails, and log appropriately for Quality
Answers the phone using the appropriate HME greeting within three
Transfers calls to the appropriate HME staff member or refers to a
Completes daily worklist in HME billing software.
Fills in on unscheduled hours/shifts when needed, may include open
or closing shifts.
Prepares material for bi-monthly staff meetings pertaining to
billing and work flows.
Check work emails daily for updates and HME department
Processes Prior Authorization forms, Certificates of Medical
Necessity, and documentation for appropriate billing of equipment
and supplies to third party payers.
Assist with filing, shredding, and other department record keeping
Maintains record keeping and filing system in accordance with
departmental policy. Classifies, sorts and files correspondence,
records, and other documents accordingly. Purges files in
accordance with policy. Retrieves information from files as
Assists in developing and implementing clerical policies and
procedures for efficient department operation.
Works closely with offsite departments to maintain proper product
ordering and usage frequency.
Works at offsite locations such as Wound Healing Center, Reid
Health PACE Center, Endocrinology, and Urology one or more days a
week to provide drop ship guidance and education to other
departments who utilize our services.
Maintains Drop Ship inventory in the HME billing software
Brightree. Insuring that all items are loaded accurately and will
bill correctly depending on the payer.
Creates accurate templates for patient supply reorder in HME
Coordinates patient refill/resupply orders in Brightree insuring
that the patient does not run out of supplies and are delivered
timely and regularly.
Documents each patient conversation and interaction concerning drop
ship supplies in HME billing software in accordance to CGS Medicare
Provides support to the HME Billing Intake when needed to cover
incoming orders and maintain the Epic HME Pool Orders.
Provides instruction, consultation and fitting to
patients/customers at offsite offices for diabetic shoes and
Communicates with Reid HME contracted vendors to negotiate pricing,
and product selection.
Education Required: Minimum of High School diploma or
Experience Required: Minimum two years customer service and
excellent computer skills.
Experience Preferred: Two years medical office or related
experience, HME/DME product knowledge preferred.
Certifications: Required completion of training and certification
within first year of hire for Compression Garments, Surgical Wound
Healing Supplies, Diabetic Testing and Insulin Pump Supplies,
Ostomy and Urological Supplies.
Schedule DetailsDay Shift. 40 hours weekly. Varied hours.
Keywords: Reid Health, Dayton , HME Drop Ship Coordinator, Other , Richmond, Ohio
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