Customer Support Representative I

Company: Clopay Corporation
Location: Troy
Posted on: May 25, 2023

Job Description:

Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team. We have an excellent opportunity for an Order Entry Representative - Back Order/Samples in our Troy, Ohio manufacturing facility.
In this position, the successful candidate will perform the following job responsibilities:

• Fulfilling orders for sample requests from Customers.
  
• Supporting backorder entry and administration.
  
• Sales credit entries.
  
• Answer inbound and place outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
  
• Take care of general customer inquiries and problems that are primarily routine or basic in nature.
  
• Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports.
  

Keywords: Clopay Corporation, Dayton , Customer Support Representative I, Other , Troy, Ohio