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BILINGUAL Customer Care Spec

Company: Victoria's Secret
Location: Dayton
Posted on: September 13, 2018

Job Description:

DescriptionEstamos reclutando Especialistas de Servicio al ClienteBiling es. Como un Especialista de Servicio al Cliente Biling e usted utilizaratanto INGLES como ESPA OL para hacerse cargo de diferentes contactos tanto enventas como en servicio al cliente. Las llamadas pueden incluir tomar rdenes,y resolver inquietudes de losclientes; por ejemplo los paquetesperdidos, rastreo de paquetes/art culos en lista de espera, cambios y devoluciones,informaci n de env o y de facturaci n. Usted tambi n ayudar a los clientes con rdenes, tallas, cotejando disponibilidad y navegando nuestra p gina de internet. En algunas llamadas ser necesario utilizar habilidades de venta para poder hacer recomendacionesefectivas y asistir a los clientes. Nuestros Clientes Mandan! (Our Customer Rules!) Significaque nosotros ponemos a nuestros clientes primero. Nuestros Especialistas deServicio al Cliente Biling es deben actuar de una manera pronta, t ctica yprofesional en cada momento mientras utilizan efectivamente nuestra t cnica dela Experiencia Total para Nuestros Clientes (Total Customer Experience). La paga b sica ser $12.30 por hora. Usted recibir unadiferencia por horario de 10% sobre la paga b sica por las horas trabajadasdurante la semana lunes, martes, mi rcoles, jueves de 5:30pm hasta las 5:30am.La diferencia de fines de semana ser pagada a un 10% sobre la paga b sica entodas las horas trabajadas des las 5:30pm del viernes hasta las 5:30 de lama ana del lunes. Debe poseer la habilidad de: Resolverproblemas de los clientes utilizando habilidades para negociar.Manejareficazmente llamadas entrantes de los clientes, resolviendo cualquier problema,pregunta o preocupaci n. Ingresarinformaci n a la base de datos de la compa a. Hacerseguimiento de documentaci n cuando sea necesario.Interpretarlas p lizas de la compa a y procedimientos de servicio al cliente.QualificationsAPTITUDES NECESARIAS Demostrarser fluente tanto en ingl s como en espa ol (leyendo, escribiendo, y hablando.) Debetener experiencia en servicio al cliente que envuelva resoluci n de problemas,utilizaci n regulaciones y procedimientos de la empresa. Experienciaprevia en un centro de llamadas es necesario. Experienciab sica en computadora y tecleado con excelentes habilidades de navegaci n.Debetener una presentaci n profesional en el tel fono y habilidades decomunicaci n.Habilidadde hacer operaciones matem ticas b sicas.Habilidadpara manejar un alto volumen de llamadas manteniendo un nivel superior deservicio y relaciones con el cliente.Habilidadde alcanzar todas las expectativas de rendimiento y expectativas de asistencia.Debepasar la verificaci n de antecedentes legales. Associated topics: answer, call center associate, call center representative, client, client service, coordinator, service representative, service specialist, system support, technical support

Keywords: Victoria's Secret, Dayton , BILINGUAL Customer Care Spec, Other , Dayton, Ohio

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