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HVAC Service Tech II - Cincinnati

Company: Sears Holdings Corporation
Location: Dayton
Posted on: November 22, 2020

Job Description:

Job Duties/Responsibilities: Diagnoses and repairs HVAC equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer Uses basic tools or instruments to assemble, adjust, calibrate, repair, or test various products regarding the HVAC equipment Works as a dedicated team member to ensure fast, flexible, and expert service to every customer Maintains an elevated level of customer satisfaction through efficient and timely customer resolution Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving HVAC customer issues Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition Completes all Break/Fix Technician training elements within required timeframes Installs new HVAC systems and related accessories according to safety and manufacturers specifications Ensures complete protection of customers property by installing and servicing Heating Ventilation and Air Conditioning (HVAC) equipment and material in a safe, professional, and expeditious manner Removes any equipment necessary for the installation of new HVAC product and material according to the manufacturers specifications Cleans up work areas, including any areas that were utilized for the installation process Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc. Required Skills: EPA Certification Complete knowledge of all tools, equipment, and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units Ability to communicate, read, understand, and apply written text of a technical nature to answer questions, solve problems, make decisions, or complete job tasks Ability to read, write and speak English and communicate effectively and clearly, both orally and in writing, with co-workers, managers, and consumers Ability to travel up to 25% of the time as needed in geographical areas outside area of residence, both in-state (most of the time) and out-of-state (occasionally) Ability to work variable and flexible hours, including significant overtime as needed.

Keywords: Sears Holdings Corporation, Dayton , HVAC Service Tech II - Cincinnati, Professions , Dayton, Ohio

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