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IT Business Systems Analyst

Company: Speedway LLC
Location: Enon
Posted on: February 24, 2021

Job Description:

Summary:Collaborates with internal and external partners to determine technical requirements for the development and implementation of new systems and enhancements of existing systems; ensures the technical needs of the business unit are met by facilitating all steps using effective business process improvements; provides escalation tier support for implemented technology platforms.

  • Develops solution specifications and detailed requirements for all IT projects and M&I requests
  • Facilitates sessions with stakeholders to determine technical requirements
  • Manages and documents all business requirements for project work in conjunction with related Subject Matter Experts (SMEs)
  • Initiates and manages risk assessment process to completion, which includes risk documentation and risk mitigation controls
  • Establishes systems specifications and objectives, based on business requirements and cost effectiveness
  • Develops test plans and coordinates software testing with internal partners. Completes testing when appropriate
  • Ensures all duties including, but not limited to, requirements, test cases and test plans, are completed in accordance with all required documentation
  • Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates and associated issues
  • Keeps abreast of technology, customer needs and industry related trends
  • Develops and maintains process maps for business systems and makes plans to accommodate future work requests
  • Performs risk and business impact analysis for proposed enhancements and changes to business systems
  • Advises and guides business units in the process of developing system enhancements, ideas and work requests. Captures potential benefits to assist with prioritization
  • Identifies system requirements and evaluates new applications
  • Documents interfaces between new and legacy systems
  • Facilitates sessions with stakeholders to support and troubleshoot technology to accomplish business objectives
  • Ensures assets are created and maintained in PPM/Archer and annually reviewed via Application Policy Statement updates
  • Maintains requirement details in appropriate ticketing system (e.g., Jit Bit, Service Now, PPM) as needed
  • Collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies
  • Completes other duties, including special projects, as assigned by Management
    Education Requirements:
    • Bachelor's Degree preferred in MIS, Computer Science, Business or related field
      Experience Requirements:
      • Experience with MS SharePoint, SQL, HP Quality Center and business process management tools preferred
      • 3-5 years of related IT experience preferred
      • Ability to multi-task and manage multiple requests simultaneously
      • Receives guidance from more experienced employees
      • Has a good understanding of technologies and business processes
      • Has a basic understanding of the business systems used by business client(s)
      • Requires good communication skills and time management skills
        Preferred Experience:
        • 5+ years of related IT experience
        • Certification preferred, e.g., Project Management Professional (PMP) or International Institute of Business Analysis (IIBA)
        • Ability to multi-task and manage a significant number of requests simultaneously, regardless of size/complexity
        • Ability to work with a wide range of constituencies
        • Manages, coordinates and communicates initiatives for a variety of functional areas and technologies
        • Advises executive sponsor of status and issues requiring attention
        • Provides advice and guidance to less experienced professionals and other personnel as situations require and encourages future development.
        • Requires little to no direct supervision
        • Possesses the skills necessary to coordinate efforts of very large corporate initiatives and special projects
          Skill Requirements:
          • Demonstrated expertise with Word, Excel and other MS Office suite applications
          • Excellent communication, organizational and interpersonal skills and the ability to research and resolve issues
          • Strong facilitation skills for requirement elicitation and management communications
          • Self-starter requiring minimal supervision
          • Good understanding of business issues and technical implications
          • Excellent understanding of client operations and systems
          • Good problem-solving skills and attitude
          • Ability to handle diverse situations, multiple initiatives and rapidly changing priorities
          • Ability to present information, both verbal and written, in a clear and concise manner
          • Ability to multi-task and track multiple efforts concurrently
          • Ability to develop estimations, including the work steps and effort hours
          • Good understanding of databases, development tools, infrastructure and software applications
          • Ability to translate business requirement(s) into detailed technical documentation
          • Experience with software deployment processes
          • Familiarity with waterfall, agile and iterative software development lifecycles
          • Ability to test thoroughly including boundary testing, negative testing, ad hoc testing and regression testing
          • Ability to troubleshoot issues in the certification and production environments
          • Understanding of organizational change management (OCM) to assist with adoption of system changes
          • Ability to perform repeated bending, standing and reaching
          • Ability to occasionally lift up to 40 pounds
            If living outside of commutable area, relocation may be required.
            This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

Keywords: Speedway LLC, Dayton , IT Business Systems Analyst, Professions , Enon, Ohio

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