Chatbot Architect/ Integration Specialist
Posted on: May 16, 2022
Are you a creative thinker who loves to be on the cutting edge,
solving problems though innovative technology solutions? Are you
passionate about customer strategy, digital design, marketing, and
platform development? Our Customer & Marketing Offering Portfolio
integrates the differentiated customer and marketing businesses
that support the mission-critical goals of federal, state and local
government agencies, and higher education institutions. By joining
our team, you will play a vital role in making an impact for our
clients and the people they serve through our growth strategy,
enhanced user experiences, and engagement through the entire
lifecycle of customers' interactions with the public sector.
Work you'll do
Chatbot solution architect and integrations specialist supports the
infrastructure, maintenance, and operations of the Google
Dialogflow chatbots/voicebots, as well as integration with third
party solutions. Additional responsibilities include:
- Support installation/migration of the chatbot solution in
various environments (projects) for testing, disaster recovery, and
- Work closely with Cloud Infrastructure teams as needed to
coordinate problem resolution
- Work with Google vendor support teams to resolve incidents
- Assist in maintaining disaster recovery responsibilities and
- Consistently respond to monitoring alerts and take appropriate
Deloitte's Government and Public Services (GPS) practice - our
people, ideas, technology and outcomes-is designed for impact.
Serving federal, state, & local government clients as well as
public higher education institutions, our team of over 15,000+
professionals brings fresh perspective to help clients anticipate
disruption, reimagine the possible, and fulfill their mission
The Contact Center practice is part of Deloitte's GPS Customer
Strategy and Applied Design offering. It focuses on advising,
implementing, and operating contact center operations and
technology to elevate the human experience in a digital world. The
Contact Center practice achieves this by helping our clients
discover, design, and implement tailored contact center operations
and telephony solutions. We bring knowledge and solutions to
uncover the behaviors, motivations and preferences of our clients'
customers and develop new experiences for them. We are a matrixed
organization where we align various resource groups to deliver and
provide high quality services.
- 2+ years of experience with Chatbot Architecture
- 2+ years of integration experience
- 1+ years of experience with Google Dialogflow or other
conversational AI (chatbot/voicebot) infrastructure and/or
- Limited immigration sponsorship may be available.
- Travel up to 30%
- Backend (server side) development experience either in Java,
react.js or node.js
- Experience in CICD, Git, unit-testing and source code
- Knowledge of cloud development and deployment principles
- Experience designing and developing Chatbots for various
channels (web, Facebook Messenger, SMS, etc) using bot platforms or
raw code is desired
- Experience in creating workflows, storyboards, user flows,
process flows and site maps.
- Strong foundation in software engineering best practices which
enable building world class products, including architecture design
principles, coding standards, testing and continuous
- Knowledge of Natural Language Processing, Machine Learning
algorithms, models, and principles is preferable.
- Experience with Google Cloud Functions
How you'll grow
At Deloitte, our professional development plan focuses on helping
people at every level of their career to identify and use their
strengths to do their best work every day. From entry-level
employees to senior leaders, we believe there's always room to
learn. We offer opportunities to help sharpen skills in addition to
hands-on experience in the global, fast-changing business world.
From on-the-job learning experiences to formal development
programs, our professionals have a variety of opportunities to
continue to grow throughout their career.
Keywords: Deloitte, Dayton , Chatbot Architect/ Integration Specialist, Professions , Dayton, Ohio
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