Help Desk Support Analyst - Beavercreek, OH

Company: Serco North America
Location: Fairborn
Posted on: August 7, 2022

Job Description:

Position DescriptionLooking for a Help Desk Support Analyst opportunity at a place you can make a difference every day? - Discover this great opportunity in our Beavercreek, Ohio location. - Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission. -The ideal candidate will be part of a 12-member team that works closely with, Tier 2 and other various technical teams, to deliver quality service and systems to Serco employees. - The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation. - Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco. -In this role, you will:

• Provides support to end users on a variety of issues.
• Be available to take phone calls.
• Actively work (incidents and tasks) in queue providing resolution.
• Provides information for escalated issues and users.
• Works in tandem with the other IT Service Desk members.
• Identifies, researches, and resolves technical problems.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Scheduled work hours are from 12PM - 9PM EST. -QualificationsTo be successful in this role, you will have: - - - - -
  • An Associates degree in an IT-related field or -2-4 years of previous help desk or service desk experience will be considered in lieu of education.
  • 0-2 years of previous help desk or service desk experience.
  • A+/Net+ Certification.
  • An outstanding Customer Service Skills.
  • Experience using MS Office.If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. - It only takes a few minutes and could change your career!Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). -To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. -If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. -Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com. -COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Keywords: Serco North America, Dayton , Help Desk Support Analyst - Beavercreek, OH, Professions , Fairborn, Ohio