Call Center Technician

Company: Com Net, Inc.
Location: Wapakoneta
Posted on: May 7, 2025

Job Description:

Call Center Technician




We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

• 
  
• Answer live Technical Support telephone calls in an accurate and professional manner
  
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  
• Enter all calls and transactions into a tracking database
  
  
  Customer Service Representative Position Description:
  
  
  • 
    
  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
    
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
    
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
    
  • Enter all calls and transactions into a tracking database
    
    
    Skill Requirements:
    
    
    • 
      
    • Experience in basic home networking including Wi-Fi
      
    • Experience in TCP/IP and Internet applications
      
    • Experience with Windows and Macintosh operating systems
      
    • Ability to quickly analyze and pinpoint problems
      
    • Exceptional writing skills and verbal communication skills
      
    • Possess a positive, caring and helpful attitude
      
    • Possess excellent telephone skills
      
    • Have strong team orientation
      
    • Ability to work flexible hours and weekends
      
      
      Position Specifics:
      
      
      • 
        
      • Part-time
        
        
        Salary:
        
        
        • 
          
        • $14.50 an hour
          
          
          Supplemental Pay
          
          
          • 
            
          • Hourly rate with monthly performance incentive bonus
            
          • Quarterly internet reimbursement
            
            
            If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.Compensation details: 14.5-15PIa21dbeaf3588-37820-35163031

Keywords: Com Net, Inc., Dayton , Call Center Technician, Professions , Wapakoneta, Ohio