IT Support Technician

Company: CBTS
Location: Westerville
Posted on: June 4, 2025

Job Description:

CBTS will provide in-field, in-person support to Field End Users for a portion of the WAM Release 2 Go Live/Hypercare phase.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
CBTS resources will assist Field End Users by troubleshooting IOS device issues
Guide users on How to get into their IOS device, how to open applications, how to save and open links on their browser and any other essential specific tools not specified
Flexibility to travel to different Locations.
Assist with iPad Case Swaps (per instructions & demo)
CBTS will assist Field End Users with password resets, utilizing self-service password reset tool, additional support if needed, user licenses being required or other device/application issues that a user would typically request support for.
The intention of the services is to ensure Field Users have what they need on their device, know how to navigate it prior to going out in the Field, troubleshoot any issues prior to leaving their location each day. Troubleshoot throughout the day for their assigned Field User group, as well as potential Virtual Support if needed.

Keywords: CBTS, Dayton , IT Support Technician, Professions , Westerville, Ohio