Patient Services Representative
Company: Southwest Ohio ENT Specialists
Location: Dayton
Posted on: May 25, 2023
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Job Description:
*POSITION OVERVIEW*
The Patient Services Representative is the first point of contact
for patients, providers and medical office staff.This position will
meet and greet patients, prepare daily charts, notify medical
office staff of patient's arrival, collect co-pays and schedule
appointments.
*ESSENTIAL DUTIES AND RESPONSIBILITIES*
- Answer multiple phone lines, including but not limited, to
routing calls appropriately, scheduling appointments and processing
cancellations according to practice procedures and guidelines.
- Greets patients and documents their arrival for appointments.
- Uses service recovery techniques and principles when a patient is
dissatisfied.
- Register new patients or verify and update established patients'
information in the system, including gathering and entering patient
insurance information.
- Process patient insurance and identification paperwork.
- Collect co-pays, co-insurance and other payments as needed long
with accurately completing end of day reconciliation.
- Process outgoing mail, return mail and courier mail.
- Other duties as assigned.
*EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS*
*Education*
o High School Diploma or equivalent
*Experience*
o 2+ years of customer experience including face-to-face
interactions and heavy phone usage (preferred)
o Minimum 1-year experience in healthcare, medical office or
hospital setting (preferred)
o Experience working in a team focused environment
o Competence with computers and the MS Office Suite
*Knowledge & Skills*
o Intermediate-Advance level ability in the Microsoft Office Suite:
Word, Excel, PowerPoint
o Ability to communicate and articulate complex information
simply.
o Self-motivated, enthusiastic, and a positive attitude.
o Ability to handle a multitude of different situations; sometimes
simultaneously.
o Must possess strong organizational skills.
o Maintains a positive, optimistic outlook.
o Has a willingness to be challenged and to gain mastery in new
areas.
o Goes the extra mile for others.
o Strong attention to detail.
Ability to operate effectively in a fast-paced environment that
requires multi-tasking
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Private practice
Medical specialties:
* Otolaryngology
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Customer service: 3 years (Preferred)
* Computer skills: 3 years (Preferred)
Work Location: In person
Keywords: Southwest Ohio ENT Specialists, Dayton , Patient Services Representative, Sales , Dayton, Ohio
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