B2B Support Manager

Company: VirtualVocations
Location: Dayton
Posted on: September 21, 2023

Job Description:

A company is looking for a B2B Support Manager who will lead a team of Admin Support Agents.
Key Responsibilities:

Manage and lead a team of Admin Support agents, providing guidance, training, and support
Serve as the primary point of contact for enterprise clients and business stakeholders
Develop and track KPIs related to customer satisfaction, response times, and issue resolution rates

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field
Proven experience in a B2B support management role, preferably in a fintech or financial services environment
Strong understanding of Support KPIs and experience in managing teams to achieve them
Exceptional leadership and team-building skills
Proficiency in using support software and tools

Keywords: VirtualVocations, Dayton , B2B Support Manager, Sales , Dayton, Ohio

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