Mobile Associate-Retail Sales
Company: T-Mobile
Location: Grove City
Posted on: May 2, 2024
|
|
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!At T-Mobile, we strongly encourage
everyone, including people of color, veterans, military spouses,
individuals with disabilities, lesbian, gay, bisexual, transgender,
queer and non-binary people, and parents to apply. We are an equal
opportunity employer and welcome everyone to our team. If you are
an individual with a disability and need reasonable accommodation
at any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests.
Mobile Associates (MA) work as a member of a Retail Team of Experts
to bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Responsibilities:Builds proficiency related to
serving and selling to our customers, while providing a world-class
customer experience and building loyalty by:* Helping customers
pick up right where they left off in their shopping journey,
whether online, through Customer Care or in-store.* Exploring
individual needs and providing hands-on demonstrations of the
latest and greatest technology in-store.* Side-by-side selling to
find personalized solutions beyond the bare-bones device and
service plan that keep our customers connected to the people and
lifestyle they love, including anything from unique accessories
cutting-edge IoT devices.* Approaching service and sales needs with
composure, integrity, and compassion.Becomes skilled with and
consistently uses digital tools in interactions and onboarding to
actively demonstrate:* How our ever-expanding coverage stacks up in
our customer's neighborhood, providing them with a lightning fast
LTE network* Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go further.*
Completes training on T-Mobile in-store experience, new skills, and
processes, knowledge of systems, and reference resources.* Makes
the most of their time on shift, consistently seeking out
information between customers, and learning about innovations in
wireless and technology.Establishes relationships with and partners
with T-Mobile employees across channels, including business and
customer service to:* Collectively own the customer experience and
resolve issues, creating a seamless, run-around-free environment.*
Successfully identify and hand off small business leads.* Support
team initiatives and create an inclusive environment* Passionate
customer advocate with the desire to be yourself when connecting
and having fun doing it!The experience you'll bring:* Competitive
drive and proven ability to succeed in a fast-paced sales
environment.* Willingness to work alongside peers and store
leaders, learning and sharing ideas, while serving customers and
providing resolutions to issues.* Effective at balancing customer
needs and performance goals.* 6 months of customer service and/or
sales experience, Retail environment preferred.Okay. You've seen
what we're looking for and you're up to the challenge. Here's what
we can offer you in exchange for your world-class work:*
Competitive base pay plus milestone bonuses* Benefits for part-time
and full-time associates* Medical, dental, and vision benefits*
Matching 401(k)* An annual Employee Stock Grant, and a purchase
plan that gives you the chance to grab TMUS stock at a discount*
Generous paid time-off programs* Phone service discounts* Education
reimbursement* Serious growth potential for your career!This is the
opportunity to do something special and join a company
revolutionizing the wireless industry. And we couldn't do it
without someone like you. So, what do you say? Isn't it time you
explored what could become the career move of a lifetime? We invite
you to apply today! Minimum qualifications:* At least 18 years of
age* Legally authorized to work in the United States* High School
Diploma or GEDAt T-Mobile, our benefits exemplify the spirit of One
Team, Together! A big part of how we care for one another is
working to ensure our benefits evolve to meet the needs of our team
members. Full and part-time employees have access to the same
benefits when eligible. We cover all of the bases,
offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Dayton , Mobile Associate-Retail Sales, Sales , Grove City, Ohio
Click
here to apply!
|