Online Sales Counselor

Company: Arbor Homes
Location: West Chester
Posted on: June 29, 2025

Job Description:

About The Role:Arbor Homes is currently looking to hire an Online Sales Counselor. The right candidate's primary responsibility is to create a positive interactive experience for our internet customers using the phone, email and online live chat.Why Arbor?Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!What’s In It For You?Base salary uncapped commission opportunitiesAdvancement opportunitiesExposure to executive leadershipOpportunity to work with the largest new home builders in IndianapolisTeam outings and company-sponsored volunteer events4 weeks of Paid Time Off!Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.What Will You Be Doing?Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.Qualify all leads before setting up appointment with Sales Manager.Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes websiteEffectively manage the internet customer database.Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activitiesReview the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiativesHave a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.Assist with new community launches by building interest lists for "Coming Soon" communitiesContinually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.Attend Realtor functions, and grand openings when appropriatePerform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.What Will You Bring?Outstanding customer service skillsExcellent written and verbal communication skillsExperience using sales contact management databasesSolid planning and multi-tasking skillsThe ability and inclination to work with mobile communication devicesWeekend availability is requiredUnderstanding mortgage process and available programs/ability to pre-qualify This is subject to change based on needs or if special circumstances should arrive.Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Arbor Homes participates in E-VerifyBusiness Unit -Arbor Homes Salary: . Date posted: 06/26/2025

Keywords: Arbor Homes, Dayton , Online Sales Counselor, Sales , West Chester, Ohio