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Sales Support Representative

Company: CARGILL PLC
Location: Dayton
Posted on: July 16, 2019

Job Description:

Sales Support Representative DAY03075 Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Position Purpose As a Sales Support Representative (SSR) you will interact directly with members of the sales team and farmer customers, providing superior customer service and performing grain customer and contract administration tasks. This will include contract entry, contract updates including pricing of futures and basis, and managing addendums and amendments for grain origination and related value-added solutions including ProPricing, Minimum Price, On Farm Storage and multiple others. You will be responsible for meeting productivity goals on these activities. You will also be responsible for key contract controls such as obtaining signatures and position monitoring tasks as assigned. As a key contact for our customers, you will be responsible for directing calls to others as appropriate. Principal Accountabilities 70% Customer Support - - Receive in bound calls directly from Cargill's farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions. - Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process. - Resolve contract, product or service problems by clarifying the customer's issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved. 30% General Support - - Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring. - Set up and maintain customer account information. - Assist with customer communication updates and mailings, and other duties as assigned. Relocation will not be provided for this position. Required Qualifications - High School Diploma, equivalent or higher. - Inside sales or customer service experience. - Microsoft Office experience: Word, Excel, PowerPoint & Outlook. - Experience in performing basic calculations and mathematical figures. - Able and willing to work extended or flexible hours as seasonal workloads require. Preferred Qualifications - Associates or Bachelor's degree - Production agriculture and grain merchandising experience - Experience with LYNX, Extracense or ************** applications Success Factors - High levels of interpersonal communication, written and verbal communication, and documentation skills - Ability to execute complex and detailed processes and procedures timely, accurately and consistently - Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency - Ability to adapt in a faced paced, changing environment - Strong problem solving and resolution skills - Ability to accept accountability and to work individually and as part of a team - Team oriented leadership and influencing skills - Strong customer service skills with ability to build and maintain lasting relationships. Equal Opportunity Employer, including Disability/Vet. Supply Chain Management US-OH-Dayton Full-time Standard Day Job

Keywords: CARGILL PLC, Dayton , Sales Support Representative, Sales , Dayton, Ohio

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