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Customer Service Representative - Victoria's SecretBilingual Customer

Company: Victoria's Secret
Location: Dayton
Posted on: September 16, 2019

Job Description:

Description Estamos reclutandoEspecialistas de Servicio al Cliente Biling es. Como un Especialista deServicio al Cliente Biling e usted utilizara tanto INGLES como ESPA OL parahacerse cargo de diferentes contactos tanto en ventas como en servicio alcliente. Las llamadas pueden incluir tomar rdenes, y resolverinquietudes de los clientes; por ejemplo los paquetes perdidos, rastreode paquetes/art culos en lista de espera, cambios y devoluciones, informaci nde env o y de facturaci n. Usted tambi n ayudar a los clientes con rdenes,tallas, cotejando disponibilidad y navegando nuestra p gina de internet.En algunas llamadas ser necesario utilizar habilidades de venta para poderhacer recomendaciones efectivas y asistir a los clientes. Nuestros ClientesMandan! (Our Customer Rules!) Significa que nosotros ponemos a nuestrosclientes primero. Nuestros Especialistas de Servicio al Cliente Biling es debenactuar de una manera pronta, t ctica y profesional en cada momento mientrasutilizan efectivamente nuestra t cnica de la Experiencia Total para NuestrosClientes (Total Customer Experience). La paga b sica ser $12.30 por hora. Usted recibir una diferencia por horario de 10% sobre la pagab sica por las horas trabajadas durante la semana lunes, martes, mi rcoles,jueves de 5:30pm hasta las 5:30am. La diferencia de fines de semana ser pagadaa un 10% sobre la paga b sica en todas las horas trabajadas des las 5:30pm delviernes hasta las 5:30 de la ma ana del lunes. Debe poseer la habilidadde: Resolver problemas de los clientes utilizando habilidades para negociar. Manejar eficazmente llamadas entrantes de los clientes, resolviendo cualquier problema, pregunta o preocupaci n. Ingresar informaci n a la base de datos de la compa a. Hacer seguimiento de documentaci n cuando sea necesario. Interpretar las p lizas de la compa a y procedimientos de servicio al cliente. Qualifications APTITUDES NECESARIAS Demostrar ser fluente tanto en ingl s como en espa ol (leyendo, escribiendo, y hablando.) Debe tener experiencia en servicio al cliente que envuelva resoluci n de problemas, utilizaci n regulaciones y procedimientos de la empresa. Experiencia previa en un centro de llamadas es necesario. Experiencia b sica en computadora y tecleado con excelentes habilidades de navegaci n. Debe tener una presentaci n profesional en el tel fono y habilidades de comunicaci n. Habilidad de hacer operaciones matem ticas b sicas. Habilidad para manejar un alto volumen de llamadas manteniendo un nivel superior de servicio y relaciones con el cliente. Habilidad de alcanzar todas las expectativas de rendimiento y expectativas de asistencia. Debe pasar la verificaci n de antecedentes legales. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Associated topics: call center associate, client, client service, coordinator, customer care, customer care specialist, service representative, service specialist, support, telephone service representative

Keywords: Victoria's Secret, Dayton , Customer Service Representative - Victoria's SecretBilingual Customer, Sales , Dayton, Ohio

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