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Director of Field Training & Service (Indiana DOA Rep.)

Company: Forensic Fluids Laboratories
Location: Indianapolis
Posted on: October 21, 2019

Job Description:

FFL exists to improve lives, to enrich the lives of our team members and to support our community by giving back to local organizations like Habitat for Humanity, Animal Rescue Project, Borgess Hospital Marathon, Hospitality House and mentoring at local schools. FFL provides fast, accurate drug test results using the best technology available, done by professional trained team members. FFL plays hard by being intentional with our culture, sponsoring and attending local theatre, sports and music events, and planning ways for our team members to engage at and outside of work. Be a part of our ever-growing company and contribute to our unique culture and Duck Squad! Come learn to QUACK!You will be expected to:--- assist with onboarding (new) and ramping up and maintaining (new and existing) accounts (top 50%) from the Drug of Abuse (DOA) market by following a call plan. Calls may include questions about lab results, processes, or customer training (along with Customer Service [CSR]). This position requires lots of driving (1,000+ miles per week).--- provide administrative support to team on request, including ordering sales materials (through the Marketing Dept.), compiling sales resource information and confirming appointments. May be asked to help represent FFL at trade shows and related sales events.--- complete the onboarding of customers with the potential of completing more than 30 tests per month until they reach their goal.--- train new accounts on FFL systems including specimen collection and submission and use of the web portal.--- provide back-up support to the customer service department by responding to phone calls which may include: o communicating information about test results to clients. o answering questions about the company. o creating and maintaining Salesforce profiles.--- coordinate with Customer Service to ensure all sales contact information is accurate and up to date and may provide coverage for Customer Service on occasion.You will impact the company by:--- building customer trust and bringing relevant value to them.--- driving us to reach our sales goals by being accountable for your work.--- improving relationships with, effectiveness for and retention of our drug of abuse customers.--- building a positive brand for FFL as we expand our markets.--- creating a culture of success, high performance and happiness.Must be able to document:--- a bachelor's degree (Social Services, Criminal Justice, Business, or science field), and minimum of two (2) years proven customer support and/or sales success in a laboratory, science field, or related environment.--- a record of building and maintaining customer relationships.--- excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.--- knowledge of Microsoft Office and contact management system, Salesforce a plus.--- experience in a laboratory/medical environment preferred. Great driving record. HIPAA training.Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more. If you are up to the challenge, we welcome your resumeIndy Star. Keywords: Client Relationship Representative, Location: Indianapolis, IN - 46259

Keywords: Forensic Fluids Laboratories, Dayton , Director of Field Training & Service (Indiana DOA Rep.), Sales , Indianapolis, Ohio

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