Associate Director, CSC Integration Content Capability

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: July 17, 2025

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Lilly, we believe in the talent of our workforce. One of the best ways to apply and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. Candidates must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country where the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Purpose: The Global Medical Affairs Content Capability team is part of the Global Medical Information, Insights and Content team (G-MIIC) within the Global Medical Affairs Organization (GMAO). The team vision is to provide best in class delivery of scientific information to our customers. This team delivers the capabilities to increase throughput and reuse of impactful content from creation to review delivering 80% of Global/US and 100% of modular content to our affiliates to be provided to our customers. This role reports to the Executive Director, Global Medical Affairs Content Capability, and leads process optimization and continuous improvement initiatives to enhance the efficiency and effectiveness of content development and medical review. This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Coordinate with your supervision regarding your actual job responsibilities and any related duties that may be required for the position. Responsibilities include: The Associate Director, Global Medical Affairs Content Supply Chain (CSC) Integration Content Capability serves as a strategic partner to Business Unit Medical Affairs, GMAO, and the Global Content Hub (GCH) in India by leading the Content Supply Chain Integration activities which includes process, operations, training and metrics support for content development and quality medical review. The incumbent drives the process optimization, standardization, and simplification to support the content supply chain, as well as accelerate reach and scale by driving process adoption, leading sophisticated workflows, and translating business needs into clear, actionable steps and measuring the results. A key contributor to operational excellence, this role ensures consistency, data accuracy, and timely task delivery across functions within the defined process. This role will also become adept in Adobe Workfront while supporting the medical affairs team. The ideal candidate is detail-oriented, synergetic, and eager to contribute to continuous improvement initiatives. Key Objectives/Deliverables: Business Process: Owns content capability processes, ensuring they are efficient, effective, and aligned with business requirements. Collaborates with cross-functional teams to align operational activities with strategic goals, including collaboration with the Content Supply Chain (CSC) team to influence system/tool build “in the spirit of technology following business process” in addition to collaboration with the Commercial team to cultivate alignments where possible. Leads content capabilities process to support GMAO, BU partners, and GCH team members to transition and optimize the new operating model. Leads an effective governance with leaders who support content to ensure alignment to changes to understand upstream and downstream impact. Actively supports the roll-out of process changes / improvements and provides needed training and support to staff. Prepares and maintain detailed documentation (e.g. guidance documents, training material, operational plans, tools, job aids, etc.) related to process ownership and improvements as it relates to Adobe Workfront. Collaborates with GMIIC OCM/Adoption lead to ensure communication to collaborators/business partners and roll out of trainings and materials is embedded in well-rounded training plan and coordinated effectively. Develops content flows, processes, and recommends system and procedure enhancements to support the medical pull-thru of the content supply chain. Serves as a subject matter authority in process design, documentation, and continuous improvement. Foresee potential operational issues, mitigation of those and drives resolution to implement sustainable solutions. Possesses understanding of Lilly’s compliance standards and quality requirements and ensures the processes adhere to them. Lead Content Capability Process Improvement and Analysis Finds opportunities to improve understanding of requirements and process by the internal cross-functional team; coordinate with internal partners to deliver updated training to support the refining process as it continues to be optimized. Monitors process performance using data analysis and key performance indicators critical metrics (KPIs) and apply to identify trends, risks, and opportunities for improvement within the process. Reports on process performance to senior leadership. Optimizes end-to-end operational processes to support content business objectives. Identifies and address process bottlenecks and inefficiencies. Leads process improvement projects and initiatives. Seeks internal and external inputs or industry standard methodologies to optimize or identify tools for efficient execution. Builds strong partnership with Content Supply Chain (CSC), Global Content Hub (GCH), and the commercial operations organization for commonalities. Basic Qualifications: Bachelor's Degree A minimum of 5 years in business process design and/or operations optimization Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Additional Preferences: Pharmaceutical industry experience MBA, Supply Chain or other related graduate-level degree is preferred Proficiency in process improvement methodologies (e.g. Lean, Six Sigma, etc.) Project or program management experience: ability to lead complex and large-scale projects. Experience in execution, process and pull through of implementation to business. Knowledge/experience in Medical Affairs content operations Good analytical and problem-solving skills with experience in root cause analysis and process mapping. Proficiency in tools such as Workfront, Lucid charts and data visualization platforms. Strong leadership to influence in all directions, create positive change toward a vision, collaborate cross-functionally, establish goals, and deliver results. Enhanced presentation skills to larger groups of audiences. Demonstrated ability to work with complexity and provide simple, yet eloquent, solutions. Ideas generator and problem solver with excellent communication and organizational skills. Experience running multiple projects, priorities, and project plans to ensure deliverable timelines are met. Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement. Experience with Commercial Experience in working with OUS Lilly affiliates. Operating knowledge of Lilly Medical Affairs systems (e.g., Wrike, Veeva Vault Med Comms, AEM Cloud, Workfront Planning, Workfront, Scope Deliver, etc.) Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $122,250 - $196,900 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

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